Gallow Adjustable Full/Queen Headboard
Product details
Web ID: 58314513 reviews
Not a satisfying purchase
Own the gray one for the last 2 years! Still can find the angle or satisfaction of it. Totally agree with the reviews about “deceiving” products specs and the fabric quality. The only thing keeping me using it is because I like use a cover color now and then. After seeing the reviews ! Making a decision that is not a product to use
Response from Noble House
Good morning,
Thank you for your inquiry, I hope all is well.
Thank you for taking the time to leave feedback. We are deeply sorry that this item did not meet your expectations and is not fulfilling your needs. We really appreciate that you have taken the time to provide us with this valuable information, as feedback is a great contribution to the quality of all of our articles. Your comments are valuable as they help us improve our products. We'd love to hear from you if you have any further comments, questions, or concerns. Have a lovely day!
Product dimensions shown are deceiving
The product dimensions shown are deceiving. The 62.25"W is the overall dimension NOT where the holes are for the queen size bed. The distance between the left and right brackets where the holes are to attach to the bed frame is approximately 57". Big difference. The site does mention that the headboard adjusts within 5 inches, but no way to adjust width wise. I returned the headboard because it was not going to fit and I could not stretch it so that it could fit. Unfortunately, I was out of the 15% restocking fee and the delivery fee. I will not be purchasing any other headboards from Macy's.
Response from Noble House
Hello,
Thank you for taking the time to leave feedback. We are very sorry that this item did not meet your expectations.
- Customer Service Agent
Not as pictured, not beige but off white Muslin !
This is not Beige but an off white color that too speckled (blackish thread specs in it); and the fabric looks like muslin. I am a seamstress so I know my fabrics. Not very rich looking. You get what you pay for. Unfortunately I expected a Beige, not an off white so trying to return my item.
Response from Noble House
Hello,
Thank you for taking the time to leave feedback. We are very sorry that this item did not meet your expectations.
- Customer Service Agent
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Gallow Adjustable Headboard you purchased. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service