Luxe II 26" Medium Journey Hardside Expandable Check-In Spinner
Product details
Web ID: 12385876Cracked at Handle - Twice!
This plastic on this suite case cracked at the grab handle on the first flight. Hartmann replaced it and the same thing happened again in the same exact place. As it was airline travel, in both instances the suite case was packed with less than 50 lbs. I believe this case is just too large for the thickness of the plastic and the handle attachments are not reinforced well enough. I recommend spending a bit more and purchasing the Century Deluxe model.
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Not Burgundy!!
We just received this luggage yesterday.....it is not burgundy! It looks more purple. It is a pretty color but if you are wanting true burgundy this is not it!
Recommends this product
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Very Disappointed
I purchased my medium journey spinner and I loved. I started traveling for work in April 2023, usually its a week at a time, and I was able to fix everything I needed into this bag. After two trips my Hartman logo tag came off leaving a sharp protrusion on the front of the bag. A little nursing fix of bandaids adhesive tape and off I went again. No new problems until after 4 months of back to back travel the top of my bag cracked :( Since I researched and all the information listed Hartman hardside as one of the best and durable, so I am vey disappointed. Now at a loss on what to use to survive the luggage handling during travel :( :(
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Hartman weekender
Very roomy and light. Easy to handle. I was surprised at how much it holds.
Recommends this product
Customer review from bloomingdales.com
Durable and beautiful
Beautiful luggage, and it holds a lot! It still looks new after our first journey together.
Recommends this product
Quality
Love it
Large well made suitcase
We were looking for a really big suitcase to replace one that broke. This suitcase definitely fit the bill. It is a nice color that will standout at baggage claim. It appears well made although we haven't used it yet.
Customer review from shop.hartmann.com
Disappointed.
Zipper broke on first use. Was traveling abroad and had to tape suitcase closed I was surprised as the quality of Hartman products purchased in the past was always good. Recommend the company look into another source for their suitcase zippers.
Customer review from shop.hartmann.com