CLOSEOUT! by Aireloom Coppertech Silver 12.5" Firm Mattress- Queen, Created for Macy's
Product details
Web ID: 13681453Delivery
Still waiting to be delivered. Scheduled to be delivered two weeks ago and was trying to get a certificate of insurance (my condo building requires). It was very difficult to get hold of someone, who could understand what a certificate of insurance is. I called every day for a week, was given different email addresses to send the insurance requirements, but they were fake. Finally, got hold of someone, who asked me to read the requirements. It took another hour and half to read it and spell out almost every word. Finally, it's a scheduled delivery day, but when I checked with my building's manager, she said that she didn't receive the coi I requested. Again, couldn't get hold of anyone. The delivery man called me in the morning of the scheduled delivery and notified me that he was on his way. I asked if he had a coi, he said that he just delivering and doesn't know anything about it. Although, during one of my many conversations with customer service, I was told that a driver will have it with him. I said that he will not be allowed to deliver it, but he came anyway. Very frustrating, waisted days of my time... will never purchase anything at Macy's again.
Like the mattress and delivery is friendly and professional
Stain on Mattress and Macy say they cannot tell
They say they cannot tell it is a stain. So no replacement for now
The in store experience was incredible
The service was over the top!
Customer Service PLUS!
Amazing customer service and product knowledge!
Very comfortable,
Perfect topper!
This topper is so comfortable and perfect for my firm mattress, excellent quality and so soft, I bought another for my daughter. Highly recommend!
just fine. just like the demo in the store