The sofa arrived with many defects : broken wood inside, motor did not recline, and stitches coming out and part of the back sewn crooked. It took months for the new pieces to arrive for exchange and I was patient because of Covid BUT when they arrived then there were still motor issues and this time colors did not match the rest of the sofa. Now I have to wait for a technician to come just to say the colors don't match. I have sent photos to show the different colors but they said a tech still needs to come to confirm. I have always shopped Macys for clothes because they have great clothes and good experience. But this is the first time shopping for furniture and it's been terrible. It's been almost a year since they first sent the sofa and it's been a wait game for exchanges. I just want a nice sofa that I paid for and I have been more than patient waiting but it has gotten ridiculous.

We purchased just three attached recliners, not the entire sectional, to make a reclining couch. This is our second powered recliner sectional purchase from Macy's. Loved the first one but was hestitant to purchase this one as there were no reviews found. At this price point, this couch is a lower end, discount option which was perfect for us. White glove Delivery service was exceptional. All the electric parts worked and the drivers told us they seldom have troubles. Fabric feels like it will hold up to spills. Our family of 4 reclines together on it for Netflix Parties. Fabric is a little loose in spots but still; it's not going to be a 15 year couch. Still, we LOVE it for the price, and after lots of on-line research and in-store shopping.

We really wanted to purchase this sectional. They have all pieces, except the wedge. Not sure how you can have a sectional with no wedge and they will not sell you the floor wedge. They are hoping the wedge MAY arrive sometime in September. It is May. So bummed after having looked at so many sectionals and thinking we found the perfect one.