Ink + Ivy Bellow Uplight Floor Lamp
Product details
Web ID: 16299924Zero stars for Macys furniture
I ordered this lamp end of June it was finally delivered two weeks later in July shattered in a million little pieces. Had to call Macys again for return label and listen to the same one song they play on repeat while on hold and here I am in August still waiting for my refund. I realize some of this was ups delivery fault as well but Macys refund and shipping is very slow, it’s 2025. The multiple people I have talked to in Macys furniture are kind and helpful but I get no where ultimately. Still waiting on refund.
Response from JLA Home
Thank you for sharing your experience regarding the Ink & Ivy Bellow Uplight Floor Lamp. We sincerely apologize for the entire situation—from the delivery damage to the refund delay—and understand how frustrating it must be.
As the manufacturer, we take product quality and customer satisfaction very seriously. It’s unfortunate that the lamp arrived shattered, and we regret the inconvenience caused during the return and refund process. While shipping can occasionally result in damage, the speed of handling returns and reimbursements falls outside our direct control. Nonetheless, we recognize that the overall experience was unsatisfactory.
Your feedback will be shared with both our fulfillment and logistics partners to help identify areas where packaging, handling, and response times can be improved. We appreciate your patience in this matter and regret that your experience did not reflect the standards we strive to uphold.