Colwell 33" Fabric Wood Frame Upholstered Accent Chair
Product details
Web ID: 163171971 review
Disappointed
I bought four of this chairs for my living room and very disappointed. Craftsmanship is poor and materials look cheap, I expected better for the price .The holes does not line up to put the screws, the fillings in couple of the chairs are not as good as the others and the little brown cap that's supposed to cover the screws are always falling to the floor because they said don't glue. One of the chair came without all the screws needed, but Macy's customer service was very good and handle the exchange well.
Response from JLA Home
Dear Yemi, thank you for sharing your experience with our chairs. We sincerely apologize for the disappointment you've encountered. Possible reasons for the misaligned holes could be attributed to handling during transit, which may have affected the alignment and these issues. It's important to note that assembly is straightforward, and we provide the necessary tools for your convenience. We recommend contacting our customer support at 866-456-8852 or via email at jlacs@jlahome.com. Our customer service team is available Monday through Friday from 7:00 am to 3:30 pm (PST). They will be more than happy to assist you and work towards finding a satisfactory solution.