Dream Puff Overfilled Down Alternative Mattress Pad, King
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Web ID: 192044602 reviews
It takes a lot of time to get Macys products!
Still waiting for delivery
Response from JLA Home
Dear Customer, thank you for sharing your feedback, and we apologize for the inconvenience caused by the delay with your order. While occasional delays can occur due to high order volumes or fulfillment backlogs, we understand it can be disappointing when expectations aren’t met. For more assistance or visibility into your order’s status, you may contact Macy’s Customer Service directly at 1-800-289-6229, where an associate will be happy to help. We truly appreciate your patience and will share your feedback with our team to help improve clarity around our delivery timelines.
So Disappointing!
This is lumpy and not at all the luxurious and soft, comfortable effect I was going for! I'm so disappointed. I washed it before I put it on the bed and removed the tag so now I'm stuck with paying for it.
Response from JLA Home
Dear Customer, thank you for sharing your experience with the Intelligent Design Dream Puff Overfilled Down Alternative Mattress Pad, and we’re truly sorry to hear it didn’t provide the soft, luxurious comfort you expected and felt lumpy even after washing. This mattress pad is designed with a 100% microfiber shell, polyester down-alternative filling, 3D puff stitching, and an overfilled construction meant to create a cloud-like, extra-lofty feel, while being fully machine-washable and OEKO-TEX certified for safety and comfort. To help restore its plush loft and even distribution of fill, we recommend washing it gently in cold or warm water, tumble-drying on low, pausing the cycle every 30 minutes to fluff and redistribute the filling, and adding dryer balls for extra movement to prevent clumping. We completely understand how disappointing it is when a bedding piece doesn’t live up to expectations, and we will share your feedback with our design and production teams to help improve quality and fluff retention in future versions.