Dura-Beam Deluxe Ultra Plush Headboard Queen Mattress with Built-In Pump
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Product details
Web ID: 1926854740 reviews
They LEAK!!!
I bought two of these beds and both started leaking within weeks. I’d wake up in the morning wrapped in rubber, nearly on the floor. They were replaced, and the current one is holding air and feels comfortable. I like the bed overall, but they really shouldn’t leak so badly in the first place.
Customer review from intexcorp.com
Response from intexcorp.com
We’re very sorry for the trouble you experienced with leaking beds—it’s frustrating to deal with replacements and disrupted sleep. We’re glad the current one is working better and appreciate your feedback on improving quality and reliability.
Dead air pump after first use.
Pump no longer works. I deflated air mattress. When I tried to reinflate the mattress the pump wouldn't work. What a waste of money. Will never buy Intex products again.
Customer review from intexcorp.com
Response from intexcorp.com
We’re very sorry to hear about your experience and understand your frustration. Please contact us via chat at intexcorp.com or by phone at 310-549-8235 so we can assist you and resolve this promptly.
2day enjoyment
I had those bed for 2 days before it burst from a freak accident.
Recommends this product
Great bed
Just got the bed and it’s great. Really holds the air over multiple days. It’s soft and isn’t cold. Great buy
Customer review from intexcorp.com
Response from intexcorp.com
We’re so glad you’re enjoying our product! If you ever need assistance, you can reach us via chat at intexcorp.com or by calling 310-549-8235. Our team is always here to help!
Poor engineering
My first one of these deflated with no holes. I guess the engine wore out. I was sent a replacement a month ago and 3 weeks in, I found a hoke in the replacement. So two intex mattresses in less than three months and I'm on the floor again with deflated mattresses.
Customer review from intexcorp.com
Response from intexcorp.com
We're sorry to hear about your experience. While Intex products are designed for durability, we understand your frustration with these issues. For further assistance, please reach out to Intex via chat at intexcorp.com or call 310-549-8235.
Poor quality mattress
I am on my third mattress. The other two lasted about 4 months before they started to leak. I would have preferred a refund for this grossly inferior product but it is not their policy.
Customer review from intexcorp.com
Response from intexcorp.com
We apologize for the issues you've experienced with the airbed. We understand your frustration and encourage you to reach out to us for product support via chat at intexcorp.com or by phone at 310-549-8235. For refunds, please contact the retailer directly.
Warranty... What warranty??
Deflated from the beginning. Try to get warranty. Ha!!! Will never buy or recommend Intex product due to poor warranty service. Unless they decide to honor the warranty.
Customer review from intexcorp.com
Response from intexcorp.com
We’re truly sorry to hear about your experience with our warranty service. The limited manufacturer warranty for this model is valid for one year from the date of purchase, and a receipt (or order/delivery confirmation for online orders) is required for warranty eligibility. If you meet these requirements, we encourage you to reach out to us via chat at intexcorp.com or by calling 310-549-8235 for further assistance. We’d love the opportunity to resolve this for you. Thank you for sharing your feedback.
Great features!
I bought this 1 month ago , great product, good job
Recommends this product
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for your kind words! We're so glad you're enjoying the product and appreciate your recommendation. We’re committed to providing great quality and value.