Roomba® 960 Wi-Fi® Connected Robot Vacuum Bundle

4.4 (2,659)
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Product details

Web ID: 9451228

Packed with performance features to thoroughly clean your floors, the iRobot Roomba® e960 Wi-Fi® Connected robot vacuum bundle features a 3-stage cleaning system and a sensor mapping system that allows Roomba navigate under and around furniture.

  • Product Features

    • Premium 3-Stage Cleaning System helps clean the dirt and pet hair you see and the allergens and dust you don't see
    • Power-Lifting Suction delivers 5X the air power for improved pick-up performance compared to Roomba 600 Series and AeroVac System
    • iAdapt® 2.0 Navigation with vSLAM® technology allows the robot to map its surroundings to clean an entire level of your home, around objects and under furniture
    • Dual Multi-Surface Rubber Brushes adjust and flex to stay in constant contact with carpets and hard floors
    • High-Efficiency Filter helps traps 99% of cat and dog allergens
    • Automatically recharges as needed, and then continues cleaning until done
    • Use your smartphone to schedule Roomba from anywhere with the iRobot HOME App
    • Compatible with Amazon Alexa and the Google Assistant voice commands
    • Works on carpets and hard floors
    • WARNING: Do not use any power adapter, charger or cords other than those included with your product. Using incompatible, counterfeit or non-certified accessories can cause fire or accidents. Contact the manufacturer for replacements.
    • Imported
  • Shipping & Returns

    • This item qualifies for Free Shipping with minimum purchase! exclusions & details
    • Our Normal Gift Boxing is not available for this item.
    • Returns are accepted at any Macy's store within 90 days from purchase date. Last Act items are final sale and sold “as is.” No returns, exchanges, or price adjustments allowed.
    • Enjoy a longer window to return most of your holiday purchases. See our Extended Holiday Return Policy to see if this item qualifies.
    • For complete details, see our Shipping and Returns policies.

Ratings & Reviews

4.4/5

2,659 star ratings & reviews

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3 years ago
from SC

No

My robot will not charge when it is returned to the charging station. It worked great the first little while and after a few months it will not charge correctly.

Customer review from store.irobot.com

Response from store.irobot.com

IRobotPWR8 days ago

Hi Robin, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.

3 years ago
from Glendale, Arizona

Stopped returning to charger.

I love this Roomba, and don't want to be without one, but after using it for several months, I agree with a lot of the other reviews. It just won't return to the Home base Charger correctly. It takes me a while of trying to line it up to charge, which is very frustrating. I have cleaned the the metal contacts on the charger itself as well as the on the Roomba and it still has a hard time getting back there. I'm not sure if another model would do better, or a different brand of robot vacuum. But I do think there may be a flaw in this model.

Customer review from store.irobot.com

Response from store.irobot.com

IRobotPWR8 days ago

Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.

3 years ago
from Fl

THE CHARHING IS A NIGHTMARE! SUDDENLY STOPPED WORKING!

The first couple of months the vacuum worked well, and then like 6 months after I bought this vacuum it started malfunctioning when it was time to charge. It does not return properly to the charging base, so it does not charge. Everytime I try yo use the vacuum it's so frustrating because the vacuum is not charged, so I have to move and move the roomba around the charging dock until it finally starts charging. The battery is always dead when I try to turn it on. I contacted iRobot and cleaned the ports as you told me, but this did not work. I am very frustrated because my roomba used to turn on every morning at 9am with no issue at all (the only thing I had to do was empty the bin every night) and know it's a nightmare to get it to turn on everyday if it even turns on. I made so much research before buying this product and I finally bought this one because it was a great match for my house as i have pets, but know i'm disappointed and feel like i threw my money away. Please, somebody from customer service contact me. My email is anabarona90@gmail.com

Customer review from store.irobot.com

Response from store.irobot.com

IRobotPWR8 days ago

Hi Ana, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.

3 years ago
from Rosemary Beach, FL

Thought it was too good to be true - I was dead wrong!

I assumed that a small vacuum would lack the ability to produce enough suction to actually make a difference. I was wrong. I am absolutely astonished each time I clean the bin of this vacuum. It just works. Alone. I don't even have to watch. Utterly amazing. I can only imagine that many of the negative reviews are either due to misuse, abuse or user error. It's just so simple to use and the machine is very good quality. I bought three of them. If you have been skeptical, hesitant or doubt this product but want it, go ahead and get it. You won't be disappointed. But please, read the manual and learn to disassemble and clean the vacuum properly and but lots of extra filters, extractors and brushes to keep everything in top working order.

Recommends this product

Customer review from store.irobot.com

4 years ago
from Calgary

Charging/battery defective - no help from customer service

The robot cleans well when it's charged enough to, but it NEVER returns to the charging base properly. It pretends to but isn't actually charging, meaning the battery is dead literally every time you go to use it. I spoke to customer support and they told me the contacts were dirty, so I cleaned them and it helped for one clean. So you essentially have to clean the contacts every single time if you want it to work properly. Frustrating product, quicker to vacuum yourself. the second time leaving this review. The first was deleted after someone said they would contact me, but didn't.

Customer review from store.irobot.com

Response from store.irobot.com

IRobotPWR8 days ago

Dear HC, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail in order to resolve the issue.

4 years ago
from AB

Cleans well but charging is a disaster - always dead

The robot cleans well when it's charged enough to, but it NEVER returns to the charging base properly. It pretends to but isn't actually charging, meaning the battery is dead literally every time you go to use it. I spoke to customer support and they told me the contacts were dirty, so I cleaned them and it helped for one clean. So you essentially have to clean the contacts every single time if you want it to work properly. Frustrating product, quicker to vacuum yourself.

Customer review from store.irobot.com

Response from store.irobot.com

IRobotPWR8 days ago

Hi HC, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. Is it okay if we email you with further information?

4 years ago
from Los Angeles, CA

Great Product!

Love it!!

Recommends this product

Customer review from store.irobot.com

4 years ago
from Chardon, Ohio

Roomba is part of the family now...

A "Find Me!" command - like ringing a lost cell phone would be ***WONDERFUL*** We spend too much time searching for Roomba....

Recommends this product

Customer review from store.irobot.com