Superhero No-Tug Gel Liner
Product details
Web ID: 10578875hate it
Of all of the items I have purchased, i’ve never hated any….until now. These are horrible. They don’t “sharpen”. I am left with a dull, fat tip that is useless for lining eyes. If this were an eye shadow, that would be one thing. But it’s not. Maybe there’s a secret to good sharpening? I don’t know.
Customer review from itcosmetics.com
Response from itcosmetics.com
Hi there! We’re so sorry to hear about the trouble you’ve had! We completely understand how frustrating it can be when a product doesn’t perform as expected. Despite the plastic-coated appearance of the eyeliner, it is designed to be sharpened with any standard cosmetics sharpener. For best results, we recommend turning the cosmetic sharpener itself, not the pencil, gently 3 to 4 times, taking care not to apply too much pressure. After sharpening, be sure to clean any remaining shavings from the blade edge to maintain performance. For the most precise and effortless sharpening experience, we suggest using our Superhero Sidekick Pencil Sharpener, which is specially designed for products like this. We truly appreciate your feedback and hope this helps improve your experience.
The old version was better
Why did you change this? The old formula was better and you didn’t need a separate sharpener you could twist it to reveal more of the liner. Changing this to having to need a separate sharpener was a terrible idea. Ever since they sold the company the products are just worse.
Customer review from itcosmetics.com
Response from itcosmetics.com
Thank you so much for taking the time to share your thoughts about the Superhero No-Tug Sharpenable Gel Eyeliner. We completely understand how attached you might be to the original experience, and we want to reassure you that the formula itself has not been changed. Sometimes, it can be easy to mix it up with our Superhero No-Tug Retractable Eyeliner, which is a different product with a different texture and application. We hope this helps clarify things! We truly appreciate your loyalty and feedback—it means a lot to us.
Terrible product
The eyeliner does not glide on smooth, it’s clumpy. I bought 3 and returned 2 due to I used one and didn’t want to return used item. Terrible product would not recommend or buy again.
Love my new IT Cosmetics No-Tug Gel Liner
Very good product - easy to apply and color stays intact.
Superhero no tug eye liners
I just love how it glides smoothly, 16-hr stay on, love color choices
Recommends this product
Customer review from itcosmetics.com
Easy application and beautiful colors
I love this eyeliner. The No-Tug aspect is perfect for me. Easy to use and love the colors.
Recommends this product
Customer review from itcosmetics.com
Love the Color, Sharpens like Doodoo
This is great eyeliner, the color is great, it goes on smooth. BUT... the sharpening aspect of it.. absolutely terrible. Sometimes I buy one and it works great. Most times, it doesn't sharpen worth a you know what and like the one I have right now, half of it went to waste because the bottom piece fell off and got stuck in the cap and it's no longer usable. So frustrating.
Customer review from itcosmetics.com
Response from itcosmetics.com
Hello Jessb253! We appreciate your feedback on the IT Cosmetics Superhero No-Tug Sharpenable Gel Eyeliner. We're glad to hear you love the color payoff and smooth application. We understand your frustration with the sharpening mechanism. We apologize that you've experienced inconsistency in its performance and that your current eyeliner became unusable due to the bottom piece breaking off. We know how frustrating it is to lose product, and we value your feedback on this issue. We’ll be sure to share your comments with our product development team as we are always working to improve our products. Thank you for your review.
great eyeliner
Goes on smooth. Stays all day and is smudge proof!
Recommends this product
Customer review from itcosmetics.com