Quantum 400 Wired Over Ear Headset
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Product details
Web ID: 1451088386 reviews
Last a long time
They last very well, bass and sound quality is very good, comfortable and design is nice, only downside is they are not wireless and need a wired connection but thats not a big problem. Good product, keep making em
Customer review from jbl.com
Not bad tbh
Good quality headset and nice design. Comfy fit. Sound is good but the bass could be better and the volume could be louder. I dont like how confusing the booklet is it says u can plug in ur mic wire into the pc so I did and it turns the headset off
Customer review from jbl.com
Not bad
It's very good. However, the leather material around the bracket got damaged after a few months and it's now looks so ugly.
Customer review from jbl.com
Response from jbl.com
Thank you for your review. I am very sorry you have experienced this with one of our products. If you need assistance, you are welcome to contact our JBL customer support team and we'll absolutely help you further with this: https://support.jbl.com/gb/en/
Great sound, but it's got it's kinks.
I bought these about a month ago and so far they've been great. The sound quality is great as I expected from multiple JBL Flip, Charge, and Extreme speakers me and my friends have owned over the years. The software is pretty straight forward and easy to use. My only thing is they seem to have a slightly cheaper build quality then other headphones in this price range. Compared to a pair of Logitech pro headphones which are at a very comparable price, the Logitech's are built a bit stronger with more metal components and a very nice volume knob on the headphones wire. Also, I noticed that any contact on the headphones cable, both using auxiliary and usb type c, you can hear the rubbing or tapping directly through the left headphone. It's not a huge issue but it is quite noticeable at lower volumes and when there is no sound playing.
Customer review from jbl.com
Response from jbl.com
We appreciate your feedback on our JBL Quantum 400. We understand that the build quality of this product didn't meet your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.
Worst headset I ever bought
Within a couple weeks stopped working also immediately had a echo horrible
Customer review from jbl.com
poor quality, wouldn't reccomend
I got these headphones Christmas 2023, and needless to say i am not happy with the quality. sound is nice, but after a bit, one of the hinges snapped, and then the fake leather head band began to deteriorate. After a little bit longer, the other hinge snapped and the USB-C cord just stopped working altogether. They will barely stay on my head now, I need to use electrical tape to keep them from falling off. Barely even cover my ears.
Customer review from jbl.com
Response from jbl.com
Thank you for your feedback. We understand our JBL Quantum 400 did not meet your expectations. We're always looking for ways to improve. Your comments will be shared with our product development team.
Microphonics ruin the experience entirely
Got this for christmas and was great for about 4 seconds, until i plugged it in - DEAR GOD the cable microphonics hurt my brain. I have tried purchasing a separate, softer cord than the AWFUL, SCRATCHY, STRING MESS that this came with, but it straight up DOES NOT WORK. THE ONLY CABLE THAT IS COMPATIBLE WITH THIS is the god-awful one it comes with. I cannot lean forward, back, or really any direction without hearing a constant "SHRRRK-SHRRRK" in my ears and it drives me nuts. The quality of these headphones are so amazing and it's dissapointing to see one small issue completely ruin the product's functionality. So annoyed, would give 1 star if the sound quality and customization of these weren't so good.
Customer review from jbl.com
Response from jbl.com
Thank you for your feedback. We appreciate you sharing your experience with the JBL Quantum 400. We're committed to resolving this issue for you. Please contact us so we can assist you further.
Terrible.
So I just got these as a Christmas present at our work Christmas party and was excited to use them but it was anything but frustration. For some reason they don't like anything with a USB 3.0 or newer at least not on my machine and when starting up it wouldn't even recognize them, so I tried a different type-C cord and it wasn't that. I had to constantly plug in plug out just to get it to register and then wouldn't actually register in the down in the task bar but it would see it in the sound system settings. Finally after like an hour of troubleshooting that I plugged it into 2.0 USB and then it started working a little bit better. The software itself takes up 200 megs of resources in the background. The spatial sound is okay and the bass is really good but the volume roller doesn't link with Windows so you have to just set it to 100% in Windows and then use the volume slider on the headset so you don't actually know what volume you're at in Windows. The max volume is not near loud enough either. After spending over 2+ hours messing around I then was able to try them out in game. 7.1 sounds great with really good bass but not enough to keep using. I am going back to the razor kraken kitty I found in the dumpster and just work better. I really tried to like these headphones and tweak and mess with all the setting and even installed third party software to try to make them louder and that just made more issues/problems.
Customer review from jbl.com
Response from jbl.com
We appreciate your feedback. We understand our JBL Quantum 400 hasn't met your expectations. We strive to provide high-quality products and exceptional customer experiences. We'll share your feedback with our team. If you need further assistance, please contact us.