Quantum 610 Wireless Bluetooth Over Ear Gaming Headset
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Product details
Web ID: 1480011240 reviews
Avoid
The material used on the earpads and headband is poor quality and will peel off badly within a year. The glue used on the headband to hold the material will unstick within a year. (no cleaning chemicals were used, no direct sunlight and no hot temps) The headset will automatically cut off sound after a few seconds of no audio, and when a new sound is played it will cut of the beginning of the sound. Very difficult to have a voice conversation having to ask others to repeat themselves all the time... There is no option to disable this. The closed back design and inability to turn the sound down very low without the sound cutting out completely has caused ringing in my ears. (I never play anything at loud or even medium volume) I would avoid these headphone at all costs. A most regretful purchase.
Customer review from jbl.com
Response from jbl.com
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Quantum 610 didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or hotline number.
Horrible
After not even half a year of having said product, it turns off every few seconds whilst being plugged in, half of the sound had stopped working unless the wire was placed in a certain way.
Customer review from jbl.com
Response from jbl.com
We appreciate your time in providing your feedback on our JBL Quantum 610 Wireless. This is not the kind of experience we want you to have. You may use a different cable or adapter and try changing it for at least 8 hours. Please note that this product comes with a one-year warranty, should you need more help, don't hesitate to contact our customer support.
Pros and Cons - Seriously dont buy this
There is very few good things about this headset +The nylon USB C cable it comes with. +sits comfortably on your head and is easy to adjust, but can get sweaty fast as its leather +the ear cushions are easy to clean as they are leathery This thing has immense quality control and quality of use issues -The audio quality is bad and sounds muffled, the surround sound included in their app sounds laughably bad. -The microphone is low quality and sounds terrible to people on the other end. -Extremely LOUD alert chimes that you cant disable or lower the volume of, when you power it on/off, its low on batteries or lose connections and reconnect -The Bluetooth range is weak and barely works past a few meters and regardless of range even when you're next to the dongle it ill keep and keep cutting out over and over again each time pinging you with an extremely loud chime that leaves your ears rigging. -It will randomly power off regardless of how battery life left or when while charging -If you use the headphones while charging you will hear a noticeable and constant buzzing noise -The pc application for it is near useless, the only thing its good for was turning off the light on the headset -There's no indicator or notch on the 2 volume wheels to know if you have your chat audio high or low forcing you to open the PC app to look at the audio balancing there -the list of issue goes on and on but im forgetting the rest of the more minor issues You can get significantly better products for significantly cheaper anywhere else with any other brand, do not ever buy this. I had such an awful experience with it I will never ever buy another JBL product in my life and actively tell other to not buy from this brand. Everyday I am resisting the urge to throw this thing in a shredder
Customer review from jbl.com
Response from Customer Support
Thank you for sharing your feedback on our JBL Quantum 610 headset. We understand that it didn't meet your expectations. We'd like to work with you directly to address the issues you're experiencing. Please contact our customer support so we can assist you. We're here to help.
Disappointed
Never received item or refund
it sucks
hate it to much money the mic doesn't even work bad sound
Customer review from jbl.com
Response from Customer Support
For further support, we welcome you to contact our JBL Customer Support team:
https://support.jbl.com/gb/en/
Thank you.
amazing
super good and very comfortable i love these headphones
Customer review from jbl.com
The wired sound is crap.
I just can’t wrap my head around how something like this can be designed and built, but the wired sound is less than it would be on normal headphones, and I t can’t be amplified. It baffles me. Returning these tomorrow.
Customer review from jbl.com
Response from Customer Support
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Quantum 610 Wireless did not meet your expectations. If you need more help, please reach out to our JBL Customer Support.
My Experience
My gaming experience with the JBL Quantum 610 has been amazing. Since I am an avid gamer who spends countless hours on my computer, the JBL Quantum 610 provides a comfortable and light design that does not strain my ears, neck, or head. As a result, the time I spend with these headphones makes for an excellent gaming experience.
Recommends this product
Customer review from jbl.com