I ordered the Kempsy in my usual size 7 (my feet are wide-ish, meaning some but not all medium width shoes can be too tight). LOVE, love, love the shoe, but one of them was too loose in the straps. So I returned them and ordered another pair, also in size 7. Same situation. Really regretted having to return them because they were exactly what I wanted for evening events that require hours of standing. On the bright side, the customer service was outstanding.