Kettner 88" Leather Sofa, Created for Macy's
Product details
Web ID: 18554423Poor quality and not durable
I purchased this sofa brand new 6 months ago and the cushions are already permanently sagging. I’ve been the only one sitting on it and I’m a small person, 110 lbs., which speaks to the poor quality of this product. At this point I can only imagine how this sofa would hold up after a year. Another review mentioned the cushions are totally flat and I believe it. I contacted Macy’s to see if they could help and Macy’s sent someone over to inspect, only for me to wait 2 mos. for them to say nothing was broken. It’s not about any part breaking, it was about replacing a potential defective part. Clearly this is just a shoddy product. Avoid at all costs.
Poorly constructed
Cushions flat after 8 months. Flat down to frame. Unable to comfortably sit on sofa. Cushions clear under filled or filled with substandard material. This was seating we did not use daily
Legs not available
Waited 3 weeks for couch and rest of couch is missing. Now costumer service scheduled an “inspection” to come a week after delivery to check what they can do about the missing legs. A month later a I still don’t have the missing legs.
Sofa
Love my new sofa. Love the quality, and the charcoal color leather. Updating my living room look.