Kiehl's Since 1851Facial Fuel Energizing Face Wash, 2.5 oz.
Product details
Web ID: 13510637
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 2.5 oz.Good Facial Wash
I really like Kiehl's products so I thought I would try the men's Energizing Facial Fuel Wash. It has Menthol which cools and soothes after washing face. However, it is a gel that does not foam very well, so you have to use a lot of the product. I would recommend to Kiehl that they upgrade the ingredients to make it thicker to foam better.
Recommends this product
New formulation is not good
I'm a longtime user of this product and have to agree with other commenters that the new formulation just isn't as good. I can get over the fact that it doesn't lather as much, but the chemically smell is intolerable. I hope you'll keep refining the formulation.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for taking the time to share your honest feedback. Especially as a longtime user of this product. We’re truly sorry to hear that the updated formula hasn’t lived up to what you’ve come to expect. While we understand your note about the change in lather, we’re especially disappointed to hear that the scent has been off-putting for you, as that can make a big difference in the overall experience. Your comments about continuing to refine the formulation are incredibly valuable, and we’ll be sure to share them with our product team. If you’d like, we’d be happy to help recommend an alternative that may better suit your preferences. Please feel free to contact us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We’re always here to help.
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 2.5 oz.Worthless
Same as before pricy but no results. Try something else
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for taking the time to share your experience. We’re sorry to hear that you didn’t see the results you were hoping for, especially given the investment you made. Your feedback is important to us and has been shared with our team. If you’re open to it, we’d love the opportunity to better understand your skin concerns and help find a more suitable routine for you. Please feel free to contact us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We truly hope to make this right and provide a better experience.
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 2.5 oz.Please change it back!
Long time customer and so disappointed with the new facial fuel face wash formula. Watery and not as effective as others have mentioned. This has been my go to for a long time. Can’t recommend, not even close to the original for me.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for taking the time to share your experience. We’re truly sorry to hear the updated formula didn’t meet your expectations especially since this has been a longtime favorite for you. Your feedback is incredibly important to us. We’ll be sure to share your comments with our team. If you’d like help finding an alternative that may better suit your needs, please feel free to contact us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We’re always here to help.
You’re awesome
My husband isn’t much of a self care guy but this really helps him with his skin and it makes him confident and healthy
Customer review from kiehls.com
outstanding!
great product! checks all boxes of pleasant and effective cleanser for gentlemen
Customer review from kiehls.com
This review is from Kiehl's Since 1851 Facial Fuel Invigorating Face Wash, 16.9 oz.New Formula is Awful
I've used this product forever. The new formulation is terrible. It's no longer a gel, barely lathers, feels like a cheap hand soap. I won't be purchasing this again.
Customer review from kiehls.com
Response from kiehls.com
Hi brian12345! We appreciate your feedback about a change you've noted in the Facial Fuel Energizing Face Wash and will be sharing them to ensure the best quality is always reflected. The opinions of our customers are important to us when making decisions about our products and services. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We apologize for any inconvenience this has caused you and thank you for being a valued Kiehl's member!
Love this face wash!!!
Great face wash for me…foams beautifully, leaving my skin looking and feeling energized for the day ahead. Love this product!! Smells great too, not too girly.
Customer review from kiehls.com