Facial Fuel Energizing Face Wash, 8.4 oz.
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Product details
Web ID: 13510637997 reviews
Anniversary gift
Hubby loves it!
Recommends this product
Customer review from bloomingdales.com
false advertising
new ‘invigorating’ formula is horrid compared to the original ‘energizing’ formula, which is still listed front and center on the product page and all images. Whatever bottom line shenanigans went into this overt and sloppy shift, the company obviously knows it has a dud on its hands. Bad sign for the future of the brand. Hopefully someone else fills the gap
Customer review from kiehls.com
Not what’s advertised.
I’ve been using this face wash for a very long time. The new “invigorating” formula is not at all the same. I’m honestly happy it takes me twice as much to wash my face because that means I’ll be able to move to a different brand sooner. That you could completely change a product and still advertise it as the same thing is absolutely unconscionable. The new formula does not lather and leaves a weird film on my face. Buyer beware.
Customer review from kiehls.com
Response from kiehls.com
Hello! We appreciate your feedback on our Facial Fuel Energizing Face Wash. Minor formula adjustments are sometimes necessary due to ingredient availability or product improvements, but these changes are designed to maintain or enhance performance. The ingredient list on the product is always accurate. We're sorry you're not loving the new formula and we will definitely share this information with our team. Thanks for reaching out and we invite you to explore our other face wash options to discover a new favorite at Kiehl's!
Product quality changed significantly
Received my delivery FF face wash after I finished my last 3 bottles I bought together. Glad had those 3 1 liter bottles stocked up as this new formula is really low quality and not at all the same as before. Very thin liquid and no lather. Will not buy it again. Kiehl’s team, as lot of consumers have pointed it out, please fix the formula of this product.
Customer review from kiehls.com
Response from kiehls.com
Hello! We're sorry to hear you're not loving the current formula for our Facial Fuel Energizing Face Wash. Your feedback is valuable and helps us improve our products, so thank you for sharing. We'll pass your comments along to the appropriate team. If you need further assistance with your order, please call us at 800-543-4572 and provide case number 42709983. Our hours are 9:00 am to 5:30 pm ET, Monday through Friday. We value your business and invite you to explore our other products at Kiehl's!
Loveeeeeee
Loveeee
Recommends this product
Customer review from bloomingdales.com
This review is from Kiehls Since 1851 Facial Fuel Energizing Face Wash 8.4 oz.Good face wash
My husband uses it every day in the shower makes his face feel really good and clean like for 15 years
Why did you guys do this to us?
The new formula is just bad. The foaming action is down but more importantly the “fuel” is completely nonexistent. It feels like a very cheap product you’d get at a 2-star hotel. This is heartbreaking as Facial Fuel has been the most consistent part of my regimen for years. Although I can walk into any drug store and find something that works better than the current formula, I’ll never find anything that worked as well as this used to. Side Note: There should be some rule where if you change the formula the reviews reset and start all over.
Customer review from kiehls.com
Response from kiehls.com
Hello! Thank you for your feedback on our Facial Fuel Energizing Face Wash. We understand that recent formula adjustments, while intended to be improvements, haven't met your expectations. We apologize for any disappointment and have shared your comments with our product team. We hope you'll continue exploring Kiehl's and discover other products you enjoy.
New formula feels cheap
I've used the Energizing Face Wash for almost 10 years....the new formula is disappointing. The original formula felt like a luxury product. This new formula product is watered down and feels super cheap. It lacks the "energizing" component and feels like washing your face wtih a basic bar of soap. I would not buy this again and will have to look for new face wash for the first time in a decade. Im bummed. Like other customers, I noted that the label has changed as well. This seems like Khiels is aware that their new formula stinks compared to the old.
Customer review from kiehls.com
Response from kiehls.com
Hello! We're sorry to hear you're not loving the current formula for our Facial Fuel Energizing Face Wash. Your feedback is valuable and helps us improve our products, so thank you for sharing. We'll pass your comments along to the appropriate team. We hope you'll explore our other Kiehl's face washes and find one that works better for you!