Facial Fuel Energizing Face Wash, 33.8 oz.
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Product details
Web ID: 135106371,000 reviews
Great deal!
Great product at a great price, I was very happy with this purchase.
Recommends this product
Customer review from bloomingdales.com
Used to Be Great, Now Unusable
I’ve been using this product for years and it used to be great. But the 3 most recent bottles I bought were awful. The smell was so bad and strong and chemical-like, nothing like before and it barely foamed up at all. The terrible smell stays on your face for a few minutes even after you rinse it off. The first couple I assumed were from a bad batch and threw away 2 full bottles, but when I bought a replacement it was exactly the same, with same bad chemical-like smell. Whatever changed in the formula has totally ruined the product. Very poor quality now and I wasted money on 3 bottles.
Customer review from kiehls.com.au
Facial Fuel new formulation
I used Kiehl’s Facial Fuel for nearly 20 years. The new formulation is terrible. It seems watered down and requires you to use more of it when washing. Everything I liked about the original formulation is gone. Until the original formula is restored I will not be reordering Facial Fuel.
Customer review from kiehls.com
Response from kiehls.com
Hello and thank you for reaching out! We’re sorry to hear about your experience with the Facial Fuel Energizing Face Wash. We’d appreciate the opportunity to speak with you directly to address your concerns. Please give us a call at 1-800-543-4572, Monday through Sunday, 10:00 AM – 7:00 PM EST, and provide the case number 42981141. If possible, please have the product available when you call. We look forward to assisting you.
Anniversary gift
Hubby loves it!
Recommends this product
Customer review from bloomingdales.com
false advertising
new ‘invigorating’ formula is horrid compared to the original ‘energizing’ formula, which is still listed front and center on the product page and all images. Whatever bottom line shenanigans went into this overt and sloppy shift, the company obviously knows it has a dud on its hands. Bad sign for the future of the brand. Hopefully someone else fills the gap
Customer review from kiehls.com
Not what’s advertised.
I’ve been using this face wash for a very long time. The new “invigorating” formula is not at all the same. I’m honestly happy it takes me twice as much to wash my face because that means I’ll be able to move to a different brand sooner. That you could completely change a product and still advertise it as the same thing is absolutely unconscionable. The new formula does not lather and leaves a weird film on my face. Buyer beware.
Customer review from kiehls.com
Response from kiehls.com
Hello! We appreciate your feedback on our Facial Fuel Energizing Face Wash. Minor formula adjustments are sometimes necessary due to ingredient availability or product improvements, but these changes are designed to maintain or enhance performance. The ingredient list on the product is always accurate. We're sorry you're not loving the new formula and we will definitely share this information with our team. Thanks for reaching out and we invite you to explore our other face wash options to discover a new favorite at Kiehl's!
Product quality changed significantly
Received my delivery FF face wash after I finished my last 3 bottles I bought together. Glad had those 3 1 liter bottles stocked up as this new formula is really low quality and not at all the same as before. Very thin liquid and no lather. Will not buy it again. Kiehl’s team, as lot of consumers have pointed it out, please fix the formula of this product.
Customer review from kiehls.com
Response from kiehls.com
Hello! We're sorry to hear you're not loving the current formula for our Facial Fuel Energizing Face Wash. Your feedback is valuable and helps us improve our products, so thank you for sharing. We'll pass your comments along to the appropriate team. If you need further assistance with your order, please call us at 800-543-4572 and provide case number 42709983. Our hours are 9:00 am to 5:30 pm ET, Monday through Friday. We value your business and invite you to explore our other products at Kiehl's!
Loveeeeeee
Loveeee
Recommends this product
Customer review from bloomingdales.com