Artisan 5 Qt. Stand Mixer KSM150PS
Product details
Web ID: 77589Defective Appliance, Awful Customer Service
I bought this stand mixer after we moved and the pandemic started. I use it maybe 10-15 times a year, so definitely less than 100 uses. Yesterday, while making a Small batch of hamburger buns, the head sheared off the base and flew onto the floor. Thankfully no one was hurt and it didn’t damage the floor. I started a chat, showing photos of the mixer and was then asked to call in, which I did. The agent informed me that the mixer is from 2013 (hard to believe since I bought it in 2019 or later) and the best they can do is offer a 30% discount on a new one from their website. Kitchenaid definitely does NOT stand by their products.
Customer review from kitchenaid.com
Response from kitchenaid.com
Hello, JanineB ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@Kitchenaid.com with your model, serial, and phone number; Please include review ID # 765858 in the subject line. We look forward to hearing from you! - Eric
Excellent appareil
(This review was collected as part of a promotion.) J'ai acheté cet appareil il y a un mois et il est à la hauteur de ce que j'attendais. C'est parfait pour faire des gâteaux, du pain, des pâtes à pizza. Il semble très solide et devrait me durer de nombreuses années.
Recommends this product
Customer review from kitchenaid.com
Love my Kitchenaid Artisan!
(This review was collected as part of a promotion.) I love my new Kitchenaid Artisan. My old Kitchenaid Artisan finally gave up the ghost after almost 22 years. I love the new colour and the motor is even quieter. Hopefully this one will last as long as my first one.
Customer review from kitchenaid.com
Not happy with the changes
(This review was collected as part of a promotion.) I’ve had this style for years and now I have this new one but the problem I’m having is the slow speed is to fast. Not as slow as it use to be.
Recommends this product
Customer review from kitchenaid.com
Response from kitchenaid.com
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID #765505, so we can look into what happened. Thank you. - Teresa
Kitchen Aid Stand Mixer
What I like about the product is the versatilty and ease of use.
Recommends this product
Why so cheap?
Have had 2 different units die on me in a very short period. Poor, low-powered motor.
Customer review from kitchenaid.com
Response from kitchenaid.com
Hello! We are so sorry we have let you down. KitchenAid takes pride in our products and service, and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly e-mail us at CanadaSocial@KitchenAid.com with your model and serial number, phone number, and case Review ID: 293238588. We look forward to hearing from you! -Alisha
Bought the same one again after 25 years! Great mi
(This review was collected as part of a promotion.) I bought htis as a replacement for an identical Artisan mixer. It was 25 years old and started to fail. Getting it repaired would have been an expense and a large pain in the butt, so I bought a new one. Same colour, even. I liked it so much, used it a fair amount, have a couple of attachments — could not think of being without it. Works perfectly, as usual, as expected, as it should. The old one had a little spring on the shaft to which one attaches the beater or whisk; the new one does not. Is that a faulty machine? Seems to me the spring was necessary.
Customer review from kitchenaid.com
Amazing product!
(This review was collected as part of a promotion.) I got it as a gift and I love it, at least 3 times a week it’s being used, if not more
Recommends this product
Customer review from kitchenaid.com