Fresh Prep Slicer/Shredder Attachment KSMVSA
Product details
Web ID: 4560629Ratings & Reviews
222 customer images
Not durable/ potentially dangerous
I bought this attachment to replace the former hard plastic slicer/shredder which I used for about 20 years. It was a wonderful attachment and my go-to for shredding cheese, chocolate bars and carrots. I’ve been using this newer style shredder/slicer for a little over a year. While in-use, the clear feed chute broke off from the white housing while the blade was turning. I’m still wondering how in the world I didn’t end up with mangled fingers. The housing has always been hand-washed. I expected better durability from this brand. I have attempted to use the chat feature 4 times to inquire if the unit was faulty. Sorry to have to leave a negative public review but the way it broke could’ve resulted in an ER visit.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Shel, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#364290355 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Plastic cylinder broke
My husband bought me this for Mother’s Day this year and I’ve been using it for shredding cheese for my sourdough cheez its! It made it so easy! Today the plastic tube broke from the base and after looking at the reviews it looks like I can’t fix it or use the warranty to replace it! Ugh very frustrating.
Recommends this product
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Kris1991, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#363354159 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Fresh Prep Slicer & Shredder Attachment 5KSMVSA
Not mad about this product. You have to cut vegetables quite small to fit the food pusher therefore it doesn't really save you a lot of time and effort.
Customer review from kitchenaid.com.au
Response from kitchenaid.com.au
Thank you for letting us know! We're always trying to improve our designs to make them as helpful in the kitchen as possible. We're sorry it hasn't quite met your expectations and we're taking this design into consideration for future models to implement. The design team is willing and capable thanks to feedback like yours.
Broken & Disappointed
Very disappointed. The Feed Tube has broken apart from the Attachment Housing, rendering this accessory completely useless. I've only had this for less than 2 years & only used it once every few months for shredding cheese. Always hand-washed. Can't find parts for this. For something so expensive, I would have hoped to get at least 10 years considering how often it was used.
Customer review from kitchenaid.com
Response from kitchenaid.com
Hello Psand! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, your phone number and your address. Please include case/review ID #815253 in the subject line. We look forward to hearing from you! -Max
Disappointed in quality
I bought this in 2019 but only use it during zucchini growing season. Today I was using to shred zucchini and the plastic tube broke off from the housing. Very disappointed. It should had lasted a lot longer than this.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear glenda1262, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#359589053 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
It's horrible
my old shredder was on it's last legs so I got this. Was trying to shred some cheese. It got all gummed up in it. When I finally got it to shred I couldn't get the attachment out of the casing! I am not happy at all. The old attachment worked perfectly!! Sending this one back.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Kat, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#356929360 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
not good
HUGE disappointment, shredded items clog up inside cone. now the feed tube came off the attachment housing only used it three times, hand washed it after use and cursed it every time, I wish i never bought it.,
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear unhappy, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#356172260 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Not what i expected
It works ok on drier vegetables but anything soft like Zucchini and beetroot and it just turns to mush and clogs up the barrel, then you spend more time unclogging it and getting it clean than you do shredding. I think a redesign of the position of the barrel might help.
Customer review from kitchenaid.com.au
Response from kitchenaid.com.au
We’re really sorry to hear the Fresh Prep Slicer & Shredder Attachment isn't living up to your expectations. The machine should have no trouble handling zucchini, so something doesn’t sound quite right. 🧐 Please give our Customer Service Team a call at 1800 990 990. They’re ready to help troubleshoot and get things sorted for you. We hear you loud and clear, and we’ve passed your feedback on to our product team—your insights are incredibly valuable as we continue to improve.