Madison Park500-Thread Count Egyptian Cotton Deep Pocket 4-Piece Sheet Set, Queen

Response from Macy's

Dear Customer,

Thank you so much for taking the time to share your feedback with us. We are sincerely sorry to hear about the distressing experience you had with the Madison Park Egyptian Cotton Sheets.

We understand how disappointing—and physically unpleasant—it is to receive a new product that is not in pristine condition, especially when you are looking forward to the comfort of a high-quality sheet set. Please accept our sincerest apologies for the discomfort this caused you.

We maintain very high standards for our products and their packaging, so what you described is certainly not the standard we strive for. We are glad to hear that you were able to return the item, and we have shared your specific feedback with our Quality Assurance team and the manufacturer to investigate this issue further and ensure it remains an isolated incident.

We truly value your business and your honesty, as it helps us improve. We hope you will give us another chance in the future to provide you with the exceptional quality and comfort you deserve.

Response from Macy's

Dear Customer,

We appreciate you sharing your practical feedback on the Madison Park 500 Thread Count Egyptian Cotton Sheet Set.

We are sincerely sorry that the high maintenance of these sheets has been such a disappointment. We completely understand the frustration of finding a fabric quality you like, only to realize it requires significant effort to look presentable. It is a major letdown when a "luxury" item creates more work—especially for a guest room where you want everything to look crisp and inviting—and we apologize for the inconvenience of having to deal with such deep wrinkles.

You deserve a guest room that looks hotel-ready without the extra labor, and we want to help you understand why this happens and how to manage it.

Response from Macy's

Dear Customer,

We appreciate you sharing your experience with the Madison Park 500 Thread Count Egyptian Cotton Sheet Set.

We are sincerely sorry that these sheets did not meet the high standards of quality you’ve come to expect from premium cotton bedding. We completely understand the disappointment of investing in Egyptian Cotton, expecting that substantial, durable feel, only to find the fabric feels thin and fragile. It is a major letdown when a product doesn't live up to its description—especially after you’ve taken the time to wash them in hopes of an improvement—and we apologize for the frustration of feeling like your money was wasted.

You deserve bedding that feels like a true investment in your comfort, and we want to help ensure this experience is made right.

Response from Macy's

Dear Customer,

Thread Count Egyptian Cotton Sheet Set.

We are deeply sorry and concerned to hear about the unpleasant odor that greeted you upon opening your package. We completely understand how off-putting and frustrating it is to encounter a strong smell from something meant to be clean and fresh for your bed. It is also disappointing to hear that after the effort of a double wash, the sheets felt rough and wrinkled rather than providing the smooth, high-quality experience you expected from an Egyptian Cotton set. We sincerely apologize for the inconvenience and the feeling that the quality did not match the price point.

You deserve a set of sheets that feels luxurious and inviting from the moment they arrive, and we regret that these fell so far short of that standard.