Elmwood Modern Fabric Upholstered Dining Chair with Exposed Top, Set of 2
Product details
Web ID: 118267884 reviews
Beautiful chairs, quality and comfortable
Beautiful chairs and great quality. I was trying to compliment my dining table and the color is on point as "grey wash". I am very happy with them. As other reviews mentioned, they were difficult to put together as the holes do not line up and my husband had difficulty putting the legs on unfortunately we had to make new holes and find other screws, so he wasn't too happy! That's the only reason I gave a 4-star rating.
Recommends this product
Response from JLA Home
Dear Dina, Thank you so much for taking the time to leave a great review! We have taken your feedback into consideration. We appreciate your time and your business. Have a good one!
love it!!
I did my installation and although instructions could be better I get 4 done in less than 30 min. be patient but definitely doable!
Recommends this product
These chairs are impossible to assemble. The holes do not line up to screw in the seat to the back. And it wasn't just one chair. We were able to put one together, but the others were impossible.
Response from JLA Home
Dear Larry, Thank you for sharing your concern with us. I have relayed your valuable feedback to our design team and see how we can make improvements continuously. Please kindly note all furniture comes with a 1-year limited warranty. For any questions or further assistance, please contact our customer service at 866-456-8852 or email: jlacs@jlahome.com. We are always here to help and improve your experience with our products.
Great chairs...HORRIBLE installation
First and foremost, let me say that these chairs are gorgeous. But the installation was an absolutely nightmare. It took me and my dad (who is an engineer) 7 hours to put together 6 chairs. Here is a summary of the issues: 1- Not just one, but THREE chairs didn’t have the fabric cut out for the screws to fit into. We had to cut the beautiful fabric manually, which was ridiculous 2- So many holes had the staples sticking out, which prevented the screw from going in 3- Where they burned the fabric around each screw hole, the plastic pooled so nearly every screw would barely fit. We had to cut almost every hole (~4 per each chair) 4- The instructions should be written backwards. It’s impossible to adhere the base to the back of the chair because the screws they provide are too small (even with two people, it’s impossible). You need to first secure the long screws before you can clamp down and fit the small ones.
Response from JLA Home
Hello Jessie, Thank you for your feedback. We are sorry to hear you are dissatisfied with the assembly structure for the Madison Park Elmwood Dining Chairs you purchased at Macy's. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. We are sincerely sorry these chairs did not meet your expectations. Again, your feedback is very much appreciated!