Mico Luxe Infant Car Seat
Product details
Web ID: 15806383Cover separates from car seat
We purchased this car seat together with the Gia XP stroller. Within days of using the car seat, the sun shade separated from the back of the car seat. A few weeks later the car seat cover separated from the car seat which exposed the padding for the car seat. I’m not sure if this is safe at this point. Seems to be a trend with this product based on all the other reviews with exactly the same issue.
Customer review from doreljuvenile-maxicosi
Unsafe and Uncomfortable - Not Worth the Risk
This car seat is incredibly disappointing and honestly dangerous. The overall construction feels unstable, and I would never trust it to protect my child in an accident. The so-called “padding” is mostly Styrofoam covered with thin, scratchy fabric, it offers no real support or comfort for an infant. My baby cried every time we put them in this seat, and I’m not surprised the hard, cheap material is extremely uncomfortable. The straps don’t stay snug, and the seat wobbles no matter how tightly we install it. That’s a major red flag for any parent. It’s clear this product was made with cutting corners in mind, not safety or quality. Our children deserve better.
Customer review from doreljuvenile-maxicosi
Awful
If you care for your child do not get this car seat. Very uncomfortable and poorly/cheaply made. Difficult to carry and the base attachment into the car is extremely cheap and unsafe. Would give 0 stars if I could. Do not buy. Stay away from maxi Cosi
Customer review from doreljuvenile-maxicosi
Broken canopy cover
I wanted to love this but 4 months in the canopy/cover stopped staying up. Now every time I drive I need to keep turning around and pulling the canopy back so the sun isn’t on my baby’s face. I saw a few other reviews of this happening and figured it wouldn’t happen to mine..well it did! For new moms I would go with another option.
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
Thanks for your review! We would like to express our sincerest apologies for the abundance of issues you've encountered with your car seat. Please contact our Consumer Care Department at 800-544-1108 and we'll address these issues accordingly.
PARENTS- STAY AWAY
If I could give 0 stars, I would. I have twins, imagine the bad seat twice. Both have fallen apart. They were in NiCU so I bought them in August, we didn’t use them till November and already they are gone. I thought I bought a luxury brand to support the kids till 30 lbs. alas. Nobody replies on that customer care line. Have left tons of voicemail. As everyone said, glue is gone, canopy is unstable, material is tearing.
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
Thanks for your review! We would like to express our sincerest apologies for the multitude of issues you've encountered with your car seat and the tireless efforts you've made to contact us to no avail. Please contact our Consumer Care Team at 800-544-1108 and we'll address the matter with the appropriate care you deserve.
Extremely UNSAFE. Defeats the purpose of safety.
This carseat is not safe at all. It comes apart, literally. My child, my precious baby, will not be safe in case of an accident, which is one of the main points if not the most important of it. I read reviews of people complaining how it all comes apart but I thought, hey, maybe they got a bad batch (which is still unacceptable). But little did I know that I would be part of all those parents that baught a carseat for their baby that was of extreme low quality and safety. The top part of the carseat comes off. The styrofoam detaches from the base. The canopy is useless because it comes off by just moving it forward. The whole seat cannot be kept together even if you tried. Thus is unsafe and unfair. The carseat should be removed from all sales and parents should be refunded. OUR BABIES ARE NOT SAFE IN YOUR CARSEATS.
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
Thanks for your review! We would like to express our sincerest apologies for the detached foam. Please contact our Consumer Care Department at 800-544-1108 and we'll address this issue with the appropriate care you deserve.
Fabric falls apart & Styrofoam exposed
Wanted to love it but this carseat is constantly falling apart. Exposing Styrofoam with the sunshield and back fabric pulling out once and never able to be reinstalled. Since the main point of the infant seats is to be able to tote them in and out of the car, I found myself dreading it. Not sure if it is even save given that it is loose fabric. We moved out of this into a carseat that can stay in the car sooner than I wanted. We have 2 other maxi cosi carseats and love them both. This one is a flop.
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
Thanks for your review! We would like to express our sincerest apologies for the seat fabric's inability to stay engaged. Please contact our Consumer Care Department at 800-544-1108 and we'll address this issue accordingly.
Horrible quality!
Horrible quality! First, the sunshade popped off only 4 months of using it. NOW, only 6 months of use, the foam has detached from the plastic carseat and the fabric that the baby actually sits on is detached from the foam! It folds over onto my son’s face! I worry every time he rides in it, looking in my rear view mirror constantly while driving (WHICH IS A HUGE HAZARD WITH RISK OF DEATH AND/OR HARM!) I put this carseat on my registry because I loved the one I bought for my daughter 7 years ago. I’m honestly disgusted at the product quality and lack of care Maxi-Cosi has extended to its customers. After reading the other very recent reviews, the danger is relevant and this product needs to be recalled and every customer to be refunded (I obviously do not want a replacement carseat).
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
Thanks for your review! We would like to express our sincerest apologies for the detached foam. Please contact our Consumer Care Department at 800-544-1108 and we'll address this issue with the appropriate care you deserve.