360Degree Swivel Barrel Chair Comfy Round Accent Chair For Living Room Bedroom Office
Product details
Web ID: 207304521 review
Missing chair
Bought a chair and sofa. Delivery folks did NOT follow delivery instructions. Home with landline and cell. No call. Dropped both items outside of my locked gate. Chair gone, sofa to heavy to move. Dealing with this has been awful. Whose fault is it?
Response from Mondawe Customer Service
Dear Lynda, We apologize for the poor delivery experience you had with your recent Macy's purchase. We understand that the delivery team did not follow your instructions and left the items outside of your locked gate, resulting in the loss of your chair and the difficulty in moving the sofa.This is a regrettable incident, and we take it very seriously. We will work with Macy's delivery service to thoroughly investigate what went wrong and to take appropriate measures to prevent such mistakes from happening again in the future.In the meantime, we will do everything we can to provide you with a satisfactory solution. We apologize for any inconvenience or frustration this has caused and appreciate your patience as we work to resolve this issue. Best regards,