Power Lift Recliner Chair
Product details
Web ID: 19540577Chair is ok.
I had a problem with the recliner. The remote didn't work. I didn't like having to deal with Macy's vender to replace the remote. I bought the recliner from Macy's.
Response from Mondawe Customer Service
Dear Dean, Thank you for taking the time to leave us your valuable feedback on our product. Regarding the issue you encountered with the recliner's remote not functioning, we have promptly addressed it by initiating the process for a replacement remote upon receiving your feedback.Sorry for the bad shopping experience brought to you this time, please contact us again if you have any questions. Best regards,
Delivery and Product Damage
Came in terrible condition (With apparent damage) due to poor handling by the delivery provider. Lift is dysfunctional and the frame is bent. We reached out to Customer Service with no response. It has been 5 weeks.
Response from Mondawe Customer Service
Dear Customer, Thank you for reaching out to us regarding your recent purchase of the Mondawe Power Lift Recliner Chair from Macy's. We sincerely apologize for the inconvenience and disappointment you have experienced with your order. We understand the importance of resolving this issue quickly and will do everything in our power to ensure that you receive a satisfactory resolution. If necessary, we will arrange for the return of the damaged chair and the issuance of a refund or exchange. Thank you for your patience and understanding as we work to resolve this matter. We value your feedback and will use it to improve our products and services in the future. Best regards,
Terrible
I ordered the chair for my 93 year old mother. Macy's gave me such a hard time placing the order. I would never shop at Macy's again.
Response from Mondawe Customer Service
Dear Dean, Thank you for your feedback. Could you please email us [service@mondawe.com] about the difficulties you encountered when placing your order? We will assist you in resolving the issue to prevent it from happening again in the future. Best regards,