Nelman Queen Bed 3pc Set (Bed, Dresser, Nightstand), Created for Macy's
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Web ID: 16954982excellent service
I love the purchase and the delivery service was excellent. The guys that delivered were courteous, timely, and very respectful of my home. I highly recommend the service.
Recommends this product
HORRIBLE CUSTOMER SERVICE AND DELIVERY DRIVERS!
Macy's customer service and delivery service is HORRIBLE!!! The furniture is beautiful and looks great in my bedroom. It took three delivery attempts and I still haven't received the wood slates for the bedframe or the mirror attachment for the dresser. I DO NOT RECOMMEND BUYING ANY FURNITURE FROM MACY'S. The delivery service Macy's uses are very unprofessional with young and unexperienced men. They typically send three guys but all but the last guys were completely awful. Let the buyer beware. The drivers are not capable of providing white glove service so don't pay for it and customer service never follows up to resolve the issues. Macy's has no standard of excellence they are like Walmart or Spirit airlines without the discount prices.