Original Gran Lattissima Espresso Machine by DeLonghi
Product details
Web ID: 10315616INCONSISTENT MILK SYSTEM
Didn't even have the machine for 1 month and it started to be inconsistent with milk volume or no milk at all when making multiple coffees. Had to send back for repair. Repairer didn't state what the problem was and we've had it back now for 3 days and the same problem is occurring again!! Very disappointed
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for taking the time to leave us your review. We’re genuinely sorry to hear about your experience with the machine and understand how frustrating this situation must be. Your feedback is valuable to us, and we’re committed to making this right. We encourage you to contact our customer support team so we can assist you further and find the best solution. We appreciate your patience and hope to resolve this for you soon. ☕
Coffee is ok but not very hot and the milk frother has stopped working.
Bought this machine about 3 years ago. Milk frother stopped working and it went back for repair. It then promptly stopped working again.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for sharing your experience with your machine. We’re sorry to hear that you’ve encountered issues with the milk attachment, especially after having it repaired. This is not the level of quality we aim to provide, and we understand how frustrating it can be when a product doesn’t perform as expected. We appreciate your loyalty, and we want to make this right for you. If you haven’t already, please reach out to our customer support team for assistance. They can help troubleshoot the issue further or discuss your options. Thank you again for your feedback, and we hope to resolve this matter to your satisfaction. ☕
Delicious coffee but poor milk frothing
We’ve had our machine for a while but have been unhappy with the quality of milk frothing. Also the tap drips water into the coffee prior to frothing.
Customer review from Nespresso Australia
Response from Nespresso Australia
We apologise for the dissatisfaction you've experienced with your Lattissima One machine due to the frothing quality. Your feedback is valuable to us, and we will take it into consideration for future improvements. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. ☕
Tricks of the trade
I purchased this machine about 5 months ago. Found it complicated at first and even had to get support from Nespresso at one stage which turned out to be a minor issue. I have discovered that if I put the milk jug full of milk with the dispenser attachment into the fridge hours prior to using, I can get a very frothy and okay hot cappuccino.
Recommends this product
Customer review from Nespresso Australia
Disappointed
Very disappointed with this machine. Cannot get good froth on any setting. Final product is also barely warm. Unfortunately there are no other options for a pod machine with milk attachment.
Customer review from Nespresso Australia
Response from Nespresso Australia
We apologise for the disappointment you've experienced with the Gran Lattissima machine. Achieving the desired froth can depend on various factors, such as the type of milk used and the froth settings. We recommend experimenting with different milk types and adjusting the froth settings to find the best combination for your preferences. Please see our milk-based beverage guide below: https://www.nespresso.com/au/en/machine-assistance#!/Gran-Lattissima/instructions/PreparingMilkBasedBeverages/video Regarding the temperature, the Gran Lattissima is designed to deliver coffee at the optimal temperature for taste. However, if you prefer a hotter beverage, we suggest preheating your cup prior to coffee preparation. We understand your desire for more options, and we appreciate your feedback. We continuously strive to improve our products and offer a wider range of choices to meet customer needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. ☕
Love my gran’atisa, makes me feel like a true bari
I am so happy with my coffee machine gran latissima makes me feel like a true barista
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Congratulations on your Gran Lattissima machine, Shani, and thank you so much for all those stars! We're delighted to learn your satisfaction with this new addition to your coffee routine, and the tasty recipes it allows you to craft at home. Cheers to many more of these exceptional coffee moments ahead! ☕
Good but not Great
We've had the machine about a month now, and it's frustrating. It CAN make a good latte, or cappuccino, but getting there takes some work. If you turn it on, put your pod in, fill up the milk and just push the button and expect a good drink then you'll be disappointed. We've found that you have to hit just the foamed milk button first to 'Prime' it, then hit it again to stop, and THEN you can make your drink with proper milk froth. It's annoying.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thanks for sharing your experience! The Gran Lattissima lets you be your own at-home barista, creating delicious lattes and cappuccinos. It might take a bit of practice, but once you get the hang of it, we're confident you'll enjoy barista-quality drinks at home. Be sure we appreciate your feedback and if you need any help, our customer support team is here for you. Happy brewing! ☕
Gran Lattissimo Black
Am very happy with Gran Lattissimo,built in milk frother saves having separate frother on benchtop.
Recommends this product
Customer review from Nespresso Australia