Original Gran Lattissima Espresso Machine by DeLonghi
Product details
Web ID: 10315616109 reviews
Delicious coffee every time
Love this coffee machine, happy that we decided on this machine as our upgrade program. Same great coffee every time. Easy to use and to clean.
Customer review from Nespresso Australia
Disappointed
Purchased this machine after using the previous model. The milk container drips milk in the fridge and the settings aren’t great, it hardly fills the cup If you customize I setting as soon as you descale it or turn it off at PowerPoint it wipes it. The previous model was a lot better.
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for your feedback regarding the Gran Lattissima machine purchase. I’m sorry to hear about the issues with the milk container and the settings resetting after descaling. Your experience is important to us, and we will pass your comments along to our product team for review. We recommend reaching out via the toll-free number 1800 623 033 and our lovely customer support team will be able to assist you then. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options. Hope this helps!
INCONSISTENT MILK SYSTEM
Didn't even have the machine for 1 month and it started to be inconsistent with milk volume or no milk at all when making multiple coffees. Had to send back for repair. Repairer didn't state what the problem was and we've had it back now for 3 days and the same problem is occurring again!! Very disappointed
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for taking the time to leave us your review. We’re genuinely sorry to hear about your experience with the machine and understand how frustrating this situation must be. Your feedback is valuable to us, and we’re committed to making this right. We encourage you to contact our customer support team so we can assist you further and find the best solution. We appreciate your patience and hope to resolve this for you soon. ☕
Coffee is ok but not very hot and the milk frother has stopped working.
Bought this machine about 3 years ago. Milk frother stopped working and it went back for repair. It then promptly stopped working again.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for sharing your experience with your machine. We’re sorry to hear that you’ve encountered issues with the milk attachment, especially after having it repaired. This is not the level of quality we aim to provide, and we understand how frustrating it can be when a product doesn’t perform as expected. We appreciate your loyalty, and we want to make this right for you. If you haven’t already, please reach out to our customer support team for assistance. They can help troubleshoot the issue further or discuss your options. Thank you again for your feedback, and we hope to resolve this matter to your satisfaction. ☕
Delicious coffee but poor milk frothing
We’ve had our machine for a while but have been unhappy with the quality of milk frothing. Also the tap drips water into the coffee prior to frothing.
Customer review from Nespresso Australia
Response from Nespresso Australia
We apologise for the dissatisfaction you've experienced with your Lattissima One machine due to the frothing quality. Your feedback is valuable to us, and we will take it into consideration for future improvements. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. ☕
Tricks of the trade
I purchased this machine about 5 months ago. Found it complicated at first and even had to get support from Nespresso at one stage which turned out to be a minor issue. I have discovered that if I put the milk jug full of milk with the dispenser attachment into the fridge hours prior to using, I can get a very frothy and okay hot cappuccino.
Recommends this product
Customer review from Nespresso Australia
Disappointed
Very disappointed with this machine. Cannot get good froth on any setting. Final product is also barely warm. Unfortunately there are no other options for a pod machine with milk attachment.
Customer review from Nespresso Australia
Response from Nespresso Australia
We apologise for the disappointment you've experienced with the Gran Lattissima machine. Achieving the desired froth can depend on various factors, such as the type of milk used and the froth settings. We recommend experimenting with different milk types and adjusting the froth settings to find the best combination for your preferences. Please see our milk-based beverage guide below: https://www.nespresso.com/au/en/machine-assistance#!/Gran-Lattissima/instructions/PreparingMilkBasedBeverages/video Regarding the temperature, the Gran Lattissima is designed to deliver coffee at the optimal temperature for taste. However, if you prefer a hotter beverage, we suggest preheating your cup prior to coffee preparation. We understand your desire for more options, and we appreciate your feedback. We continuously strive to improve our products and offer a wider range of choices to meet customer needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. ☕
Love my gran’atisa, makes me feel like a true bari
I am so happy with my coffee machine gran latissima makes me feel like a true barista
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Congratulations on your Gran Lattissima machine, Shani, and thank you so much for all those stars! We're delighted to learn your satisfaction with this new addition to your coffee routine, and the tasty recipes it allows you to craft at home. Cheers to many more of these exceptional coffee moments ahead! ☕