NestlUltra Soft Prewashed 2-Pc. Duvet Cover Set, Twin/Twin XL
Product details
Web ID: 2273991842 reviewssorted by Newest
cute but not a good purchase
I bought this for my daughter's dorm room bed in a really pretty green and when we got to her dorm and put it on there was a huge hole on one of the corners. not too happy and now I wish I had a back up because now I have to find her a new duvet cover. would not recommend buying cheaply made.
Response from Macy's
We’re very sorry to hear about the issue with your duvet cover. We understand how disappointing this must be, especially when it was purchased for your daughter’s dorm room. Please reach out to us at 845 335 7137 with a photo of the damaged corner, and we’ll be happy to assist you with a resolution.
Poor quality and looked nothing like photos online.
Response from Macy's
My apologies. If you’re not comfortable with the item, you may return it to Macy’s according to their return policy.
Plain
Doesn't look like the picture at all mostly a plane flat sheet
Response from Macy's
We apologize that the item did not meet your expectations or match the product images as anticipated. We understand your disappointment and encourage you to contact our customer support team so we can assist you with a return or help find a suitable resolution.
great material
I love this duvet its soft and very light its perfect!
Recommends this product
First One
This is my first time I actual purchased one and comparing to others I rather have theirs
Recommends this product
Return
I was expecting a comforter. This is the shell. I'm returning this item.
Response from Macy's
We apologize for any confusion. Upon reviewing your order, it appears that the item purchased is a duvet cover, which is designed as a cover/shell to be used with a comforter or duvet insert and does not include the comforter filling itself.
Duvet cover
Great for the price
Worst experience.
I purchased this item and never received it. Initially, I believed the shipper was UPS. However, it seems Macy’s coordinated for the item to be handed off to USPS, who then delivered it to a P.O. Box. Unfortunately, I don’t have a P.O. Box. I contacted UPS, and they directed me to Macy’s because they claimed they didn’t have the USPS tracking number. When I reached Macy’s, they were unaware of my situation until I spoke with a supervisor. The supervisor informed me that my order was ineligible for reshipment, which is quite inconvenient since I don’t want to place a new order and endure the wait. I didn’t request reshipping, and despite this, Macy’s still refunded my order. Now, I’m forced to place another order. I hope this ordeal is worth it!
Recommends this product