44lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, Perfect for Kitchens, Offices, Home Coffee Bars, and More
Product details
Web ID: 16993099LOVED IT WHILE IT WORKED
Only Been Sence July. Now the thing all the sudden starts clicking everytime we turn it on. Never did that before. I fear it is going to get worse. I can not find a diagram or parts for the unit anywhere to see about repairing the unit once it fully breaks. All manufacture devices should have a parts list so we can purchase and repair units. I am not thinking mine will work that much longer but we shale see.
Recommends this product
Customer review from newair.com
Response from newair.com
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from newair.com
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Was great...until it wasn't. Purchased 2/2023
and by Sept. it was making noises so this one was the rep. Pieces now breaking and only 40% disc. on a new one as an ext warr. is req. to go beyond the 1yr warr. on the orig., don't recall being told.
Customer review from newair.com
Response from newair.com
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from newair.com
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
1st one was great for 3 months and then major issues
I ordered one of these ice makers June 2023 and approx 5-6 months later it got incredibly loud and kept freezing up too much. I used the warranty and received a replacement after I had to pay for the shipping again. 2nd one out of the box was INCREDIBLY loud! I dealt with the noise to continue with my ice. Came home and my counter top was covered in water. The whole unit froze over and leaked everywhere. The machine also had white plastic chunks in the ice basket. Not worth the hassle.
Customer review from newair.com
Response from newair.com
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Too Loud
I love the ice that it makes, but can't deal with how loud it is.
Customer review from newair.com
Response from newair.com
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Way too loud!
The ice that it makes is great, but it is way to loud. I can hear from the second floor of my house, not sure if I can deal with this.
Customer review from newair.com
Response from newair.com
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
The thing is great outta the box... but then....
It started leaking water ... so I took it apart to see if just a line can loose! Nope the part that makes the ice sherd the Allan bolts and Chewd up the top plastic and bent motor! 7 months old
Customer review from newair.com
Response from newair.com
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Yes
Need that part that hold the water hose? Thanks in advance
Customer review from newair.com
Response from newair.com
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NIM044BS00. Thank you for choosing Newair!
Nothing but problems.
I have had clothing but problems with this ice maker. It currently just started leaking water everywhere and reads add water.
Customer review from newair.com
Response from newair.com
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care