CFP301 DualBrew Pro Specialty Coffee System, Single-Serve, Compatible with K-Cups & 12-Cup Drip Coffee Maker
Product details
Web ID: 12839108Ratings & Reviews
175 customer images
Good but doesn’t last
I’ve gone through 2 of these. Great when it works, I really have liked it, but then they stop working suddenly, mechanically. Really liked the first one, maybe just a fluke, over warranty time so purchased again. Have gone through 2 within 4 years.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're really unhappy you’re experiencing this, this sounds really inconvenient. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-800-365-0135. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen
Makes Great coffee
My husband and I bought this coffee maker years ago when we remodeled our kitchen. We love the dual brew option. It makes a great cup of coffee. We choose to use filtered water in our coffee maker and it keeps the flow clear from clogging like tap water would cause. We highly recommend this product.
Recommends this product
Customer review from sharkninja.com
No do not buy it not recommend
I received this coffee machine As a gift 10 months ago and 8 months ago it stopped working the pods don't work and I can’t make it 12 cup of coffee every time I tried to mke refmgular code start beeping and show clean I I have always maintained it by cleaning it but still not working even I buy a new pod replacement
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration, and we're here to help. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. In the meantime for help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen
Love ninja but this disappoints!
The coffee machine works fine but the k cup attachment stopped working. It will not change to the pod automatically and I can’t get it to work. We have cleaned it, wiped it out but nothing helped.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Lorabelle, Thank you so much for taking the time to leave a review. We’re sorry to hear that the K-Cup attachment on your coffee maker has stopped working. We understand how frustrating and disappointing this must be, and we sincerely apologize for any inconvenience this may have caused. We suggest you contact our Customer Service team at 1-800-365-0135. Our agents are available on Monday to Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We're here to assist. Kind regards, Ninja Kitchen NA.
Dot get if using pods
The perfect idea, and perfect machine with a small problem, when you use pods you in up with coffee grounds in your coffee. If it wasn’t for that I would have given it 5 stars but that is the one reason I wanted this one and I love Ninja!
Customer review from sharkninja.com
Kcup Pods won't brew.
The maker doesnt't brew pods. just spews steam all over and no coffee. Regular brew cycle works fine..One would think that the amount of money spent on this you could rely on it to work as intended. So far trying to get assistance has been futile. I don't see me pruchasing any more of the Ninja products.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that the pod brewing function hasn’t worked as expected and that your attempts to get assistance have been frustrating. That’s not the experience we want for any of our customers. The DualBrew Pro should brew pods smoothly, and what you’ve described sounds like a malfunction. We’d love the opportunity to make this right. Please reach out to our Customer Support team at1-800-365-0135 we’ll prioritize your case and do everything we can to help resolve the issue. We appreciate your feedback and hope to restore your confidence in our products. Warm regards, Ninja Kitchen US
Solid Machine
Have had this coffee maker for about a year now. It's a pretty solid product and has a variety of features for my family to make all sorts of beverages. As long as you keep up on cleaning/descaling it's good to go day after day. We did have an issue with the K-Cup attachment getting clogged at one point but was easily fixed by taking some time to understand how the water flows through it. I feel like any bad reviews here with people commenting about weird noises was related to this issue, but if you just take some time to understand the machine, anything that could go weird or wrong seems to be easily sorted.
Recommends this product
Customer review from sharkninja.com
Kcup doesn't aork
hello when I first got this coffee cup the reason the coffee pot is the reason why is because I love coffee? I love grinds cake, cups, and specialty coffees for the first three months. It worked great now anytime if I’m not grinding my coffee and having you know, drip coffee, I cannot use my Froster or my K cups. All it does is it really it keeps popping up this is the second time I complained about this on here. I tried calling the one 800 number that you gave me and they basically treated me like I was weird. Nobody helped me so I was about to give up so again today I you know cleaned it I made sure that the needles for my K cups were OK and still doesn’t work.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience with the DualBrew Pro. We’re so sorry to hear about the trouble you’ve had with the frother and pod functionality. It’s clear you’ve put care into maintaining the machine, and we understand how frustrating it must be when things don’t work as expected. We’re especially disappointed to hear that your experience with our support team didn’t meet your expectations. That’s not the level of service we strive to provide, and we’d love the opportunity to make things right. Please reach out to our Customer Care team again with your model number and a brief description of the issue. We’re here to help and want to ensure you get the most out of your coffee experience. Warm regards, Ninja Kitchen US