Vivid Matte Liquid Liner
Product details
Web ID: 15704671Easy to use
The drying time of this liquid liner is so fast and the application very smooth. I recommend it. If you are looking for waterproof, I did not find this as good as other products. The packaging is nice though.
Customer review from influenster.com
Response from NYX Professional Makeup
Hello cmdenney94_9212! Thank you for sharing your experience with our VIVID MATTE LIQUID LINER in Black. We are so pleased to hear that you find its drying time to be fast and the application very smooth, and we truly appreciate your recommendation! We also value your honest feedback regarding its waterproof performance compared to other products you may have tried, and we're glad you appreciate the packaging. Your insights are incredibly helpful to us.
Will not buy again
Literally just bought this today and it’s NOTHING in the tube the brush is completely dry. I had high hopes because I seen a lot of people on Reddit recommending this product but I don’t believe I will be purchasing this again.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey there! We are so sorry to hear about your experience with our VIVID MATTE LIQUID LINER - BLACK. Please give us a call at 1 (844) 335-3510 M-F 9:00 am – 5:30 pm ET and provide this case number: 42145298. We look forward to speaking with you!
DRIED OUT, BRUSH FRAYED
The eye liner was practically dried out upon opening. Attempte to apply once but could not get enough product on the brush. Also, the brush frayed out the second time I pulled it out of the tube so even if it hadn't dried out, the brush was useless at this point Very dissapointed. Usually very satisifed with NYX products!
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hello! We're sorry to hear about the experience with our VIVID MATTE LIQUID LINER - BLACK. We would like to speak to you about this. Please give us a call @844-335-3510 M-F 9:00 am – 5:30 pm ET, when calling please have the case number of #42045987. We look forward to speaking with you!
Completely dried product
Receiving a dried up product directly from website is one of the worst nightmares and this is not the first time
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hello! We're sorry to hear about the experience. We would like to speak to you about this, if you can please give us a call at 844-335-3510 with case number 41967664. Our hours of operation are Monday through Friday 8:00 am – 8:00 pm ET. We hope to hear from you soon.
Dried out
I normally absolutely LOVE this liner, however, every tube I've purchased over the last year has been dried out! Flakey, clumpy. The brush ends are frayed. Its completely unusable. Very disappointed because this used to be my all time fav.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hello! We're sorry to hear about the experience. We would like to speak to you about this, if you can please give us a call at 844-335-3510 with case number 41953400. Our hours of operation are Monday through Friday 8:00 am – 8:00 pm ET. We hope to hear from you soon!
Completely dried out and unusable.
The eyeliner came COMPLETELY dried out. I usually use NYX Epic Ink but it wasn't available so I thought I'd try this. It came all dried out so I couldn't even apply it, and the brush was badly frayed. The brush wasn't even completely coated in the eyeliner. I shook it for 3 minutes but it didn't change a thing...im really disappointed. I usually love NYX but this eyeliner is horrible.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there! Thank you for reaching out about our Vivid Matte Liquid Liner. We are so incredibly sorry to hear that your eyeliner arrived completely dried out and with a frayed brush! That is absolutely not the quality we strive for, and we understand your extreme disappointment, especially as a loyal NYX fan. We truly regret that this product experience was so frustrating and fell so far short of your expectations.
All dried up
The past 3 bottles I have bought I haven’t been able to use because it is dried up. How do you bring a fan favorite back and it is junk quality.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there! Thank you for reaching out about our Vivid Matte Liquid Liner. We are sorry to hear about your experience and would like to speak to you about it. Please give us a call @844-335-3510 M-F 9:00 am – 5:30 pm ET, when calling please have the reference number of #41685455. We look forward to speaking with you!
Affordable but dried out on arrival—never got to u
I usually love NYX, but my Vivid Matte liner was a miss. It came dried out straight from the package, and the brush was frayed and uneven, making precise application impossible. I never even got to test the formula because there was nothing to work with. The packaging looked sleek, and the price was definitely affordable, but the quality control just wasn’t there this time. Disappointing for a brand I normally trust.
Customer review from influenster.com
Response from NYX Professional Makeup
Hi there! Thank you for reaching out about our Vivid Matte Liquid Liner. We're truly sorry to hear about your experience with the Vivid Matte liner. It's very disappointing to learn it arrived dried out with a frayed brush, making application impossible, especially from a brand you usually trust. This is definitely not the quality we aim for, and we appreciate you bringing this to our attention.