CLOSEOUT! Oliver Leather Power Recliner
Product details
Web ID: 770698Terrible Quality
First let me say that we have been Macy's customers for 49 years. During that time we have furnished 3 homes mainly with Macy's furniture: spending many 10 of thousands of dollars doing so. 18 months ago we needed a new recliner for my Husband, so off again to Macy's. And as we are getting up in age and arthritis is setting in we thought it made sense to purchase this power recliner. When ask if we wanted to add the "Worry no more" warranty we declined for the first time ever when purchasing furniture at Macy's because we had always paid the extra but never used it so it seemed a waste. And we expected to be getting the same quality we had always known. Boy were we wrong! First the finish of the leather is fading and showing a different color as others has noted and then we noticed the seat padding appears to be compressed down and doesn't spring back! (my husband is of average size, 5'9" and about 175lbs) Now a couple of days ago we noticed one of the side arm seams (on the outside) had pulled away from the leather and the white filler is now exposed. So very disappointed!!! We are now retired seniors and can no longer just throw money away. We tried to get answers from our local Macy's but just got a run a round.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Oliver Leather Power Recliner you purchased. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service
Worst product ever
I purchased this recliner wihith a leather couch from another manufacturer at Macys within a year this recliner began to change color. The other chair looks brand new. PLEASE do not PURCHASE this chair. I tried to rectify this ibut was told warrantee expired. My other chair still looks brand new and THIS chair has changed color. I wasted my money. I am now looking for something to cover it to hide the defect. This is sad.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Oliver Leather Power Recliner you purchased. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service
Comfort + Style
Hubby needed a new recliner, I didn’t want an eyesore. This recliner satisfied both of us. I like the neatly tailored profile, hubby like the soft cushions and motorized back and footrest. We’ve only had a couple weeks, so durability will be decided later.
Great recliners!
These were the perfect find for my new family room. The only downside is that I wasn’t given the opportunity to purchase the protection plan, the salesman never returned my call!! Hope I never need it!!
good quality for the price
the recliners are very nice, but not like the one I sat in, that one was very comfortable, this one is a little to hard for me, although I will get use to it and then it will be nice. I like the side remote for the stool it works great. I would buy more great stuff at Macy's. they have great service and great delivery men
Perfect Macy's service all the way!
Furniture Specialist Marina Bingham did an excellent job in answering all our questions and writing up our purchase of this great reclining chair. I especially like the motorized operation, which is smooth and quiet. The delivery came exactly as promised and the chair was in perfect condition!
I bought this chair for my dad for Father's Day!
It was a surprise and he absolutely loves it! I felt so happy that he has a cozy chair to sit in and watch his favorite TV shows and sports games.
Excellent Product and service
Very comfortable recliner. The Power recliner allows to push back easily and to the comfortable position. Enjoying the new smooth leather chair