Peter Mid-Century Modern Leather Solid Wood Recliner with Rubber Wood
Product details
Web ID: 20018260Trash
This is the biggest waste of money I’ve ever spent. The quality is terrible—definitely not leather, and the “wood” feels like flimsy plastic. The recline feature is clunky and uncomfortable. The dimensions are misleading, with armrests that sit far too low compared to the seat. Overall, it feels like a cheap knockoff. Don’t waste your money.
very disappointing
I bought this recliner based on how it was advertised through Macy’s. When I received it, it is not leather. It is vegan leather and trying to get the proper information from Macys and right product delivered has been a nightmare. Dealing with a third-party through Macy’s and being on hold for over an hour as everybody pointed the finger to someone else is not customer service. The way this was handled both by Macy’s and Hululu (3rd party) is unacceptable. Never will purchase furniture from Macys again!
Response from 14 Karat Home Team
We apologize for not meeting your expectations. We rigorously maintain our product quality and are committed to resolving your issue for a better experience. Please contact us through Macy's Messages or at after-sale1@karathome.com so we can assist you further. Thank you for your feedback and understanding.
Value Purchase
Product came damaged. After working with 3rd Party supplier (apparently my responsibility), and Macy's for a week I am still looking for a solution. Macy's "offshore" phone support is less than helpful. Macy's UPS return label is flawed and UPS refuses to accept (good luck getting someone on the phone to change the label). Going to haul the damaged chair back to a store to affect a return.
Response from 14 Karat Home Team
We apologize for not meeting your expectations. We rigorously maintain our product quality and are committed to resolving your issue for a better experience. Please contact us through Macy's Messages or at after-sale1@karathome.com so we can assist you further. Thank you for your feedback and understanding.