Sonicare HX6631 02 Series 3 Gum Health Rechargeable Toothbrush
Product details
Web ID: 2483781Good toothbrush with design flaws
Less than two years use by my wife and it wouldn't switch off. investigation shows the water seal at the top of the toothbrush surrounding the transfer shaft had failed allowing water to enter the inside of the toothbrush causing failure, aditionally the transfer shaft is corroded, shouldn't happen should be made from hard stainless. This is her second Sonicare toothbrush the first lasted about four years which I thought was reasonable considering its used daily. Philips is a trusted well known brand and to allow inferior components to be used in one of their flagship brands is nothing more than shoddy. The transfer shaft should be made from a corrosion free material and the moisture seals should be robust enough to withstand years of use. This is a great toothbrush let down by design flaws which could be easily fixed by their design engineers. Search online for water ingress in Sonicare toothbrushes. Its a common occurrence, and it shouldn't happen in an expensive premier product.
Customer review from philips.com
Lasted 2 years.
I really like this toothbrush, but after about 1 year, it began to stick and didn't vibrate as much has it had when it was new. After 1.5 years, I had to jiggle the end each time before brushing because it would completely seize up. After 2 years, it began coming on automatically. I guess it must have had moisture in the switch or something because it would randomly come on throughout the day. All the rubber seals had corroded by the 2nd year, so I imagine it simply got moisture inside, which rusted the vibrating mechanism and shorted out the electronics.
Customer review from philips.com
Response from philips.com
Hi there, thanks for sharing your thoughts with us. We're sorry to hear that your Sonicare stopped working. We'd like to see what we can do for you. Therefore we'd like to invite you to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Product stop working in January 2020
Poor quality. Product stopped working in January 2020 and I didn't know it was still under warranty until today when I went to register another product.
Customer review from philips.com
Response from philips.com
Hi there Jekreh, Thank you for sharing your experience here. We're sorry to hear our Sonicare did not live up to your expectation. There is a 2-year warranty on all our appliances. So we can have a look at it for you, if you want. Therefore we'd like to ask you to reach out to our social media at either Facebook or Twitter (@PhilipsCare). Our colleagues will be happy and able to help you out. We hope to hear from you!
love the tooth brush
replacement heads are discontinued! Now what do you do?
Customer review from philips.com
Response from philips.com
Hi there, Thank you for reaching out to us. We're sorry to hear about the inconvenience you're experiencing. We'd love to take a closer look and assist you in finding the right replacement heads. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Battery wore out again!!
I have owned several Philips Sonicare electric toothbrushes and the battery has issues and wears out way too soon! The toothbrush is too expensive for it to wear out so soon and not be usable. Please improve the product.
Customer review from philips.com
Response from philips.com
Hi there Becks, Thank you for sharing your expeirence here. We're sorry to hear your battery is having issues. We advise you charge the brush for 24 hours straight in the original charger. If that did not help, please feel free to contact our social media team at either Facebook or Twitter (@PhilipsCare). Our colleagues will be more than happy to help you out. We hope to hear from you!
I find it easy to clean my teeth for 2 minutes
My teeth feel extra clean. I rotate beginning on top teeth in morning and bottom teeth in the evening. The last 13 teeth feel like they get short changed because the brush just stops rotating
Recommends this product
Customer review from philips.com
Used Stuff
I received my sonic care today & it must, has to be a HEALTH ISSUE..... mine I received is used & crusty!! I’ve been on hold for a hour, with no response with customer service. This is scary... BTW..I finally did get through. I’m supposed to get a new one within 2 to 3 business days. I really hope it’s new.
I love my toothbrush
It cleans in a different way than most other electric toothbrushes You cannot damage your gums by pressing too hard.
Recommends this product
Customer review from philips.com