Self Healing Cutting Mat - Professional Double Sided, Durable Rotary Cutting Mat for Sewing Tools, Quilting, Fabric Cutting, Craft Mat, Fabric Scrapbooking Project
Product Details
Web ID: 16518750Wrong item shipped or incorrect description
I received a 12x18” mat vs the 18x24” mat as described on the item listing. Web ID: 16518750 (description below). I contacted the seller to inquire about getting the correct item and honestly they were not very helpful. (Their response below). The item is no longer available but the listing is still up and the description still says 18x24. I really just wanted the correct item and hoped going directly through the seller they would be able to send a replacement and I could send the incorrect item back instead of a complete refund. Their response: Hello, Thank you for reaching out to us! We're sorry to hear that you have received an incorrect item. It looks like the original item purchased is no longer available. Kindly initiate return to generate a return label. Kind regards, Customer Experience Team The description of size: “This sewing cutting mat is reversible with black and green backgrounds and includes the full 18" x 24" grid dimensions.”