PureDry Deluxe Dehumidifier
Product details
Web ID: 10412811Does Not Work
Does Not Work - do not purchase. Have a very damp house, moved it to several different rooms and it picks up very little moisture. Makes a lot of noise but does not work, waste of electricity & money
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi East Texas Shopper, Thank you for sharing your feedback. We're truly sorry to hear that your experience with our product has been disappointing. It’s frustrating when something doesn’t perform as expected—especially in a space where it’s really needed—and we’d love the opportunity to make this right. Please know that your purchase is backed by Pure Enrichment’s guaranteed 5-Year Warranty, and our support team is here to help troubleshoot or explore a replacement if needed. We encourage you to reach out to us directly at support@pureenrichment.com or (714) 668-0300 so we can assist you as quickly as possible. Thank you again for your feedback, and we hope to turn your experience around. Thank you, Jessica Pure Enrichment Support
Worked for a year
Purchased a little over a year ago and it worked perfectly. Ran in a small bathroom after showers. Now it won’t turn on at all. Made sure the bucket is empty, opened up the air intake to ensure everything is clean and in place and still not working. Very frustrating and from the other reviews it appears this is a common issue. Hope it can get resolved or this will be the last Pure purchase i make.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Ron, We’re sorry to hear about the issues you’ve experienced with your PureDry™ Deluxe Dehumidifier. We sincerely apologize for any inconvenience this has caused. Please reach out to us at (657)275-3737 or help@pureenrichment.com and our team will be happy to assist you in troubleshooting the problem. We’re here to help and want to ensure you have a product that works as expected. Thank you for giving us the opportunity to make this right! Thank you, Jessica Pure Enrichment Support
Broke within a year
I bought this less than a year ago and it won’t turn on,, very upsetting
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Shelby, We’re sorry to hear about the issue you’re having with your PureDry Deluxe Dehumidifier. This is not the experience we want for our customers, and we’d like to help you get it working properly. Please know that your product is covered under Pure Enrichment’s guaranteed 5-Year Warranty. Feel free to reach out to us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in troubleshooting and resolving this issue. Your satisfaction is important to us, and we’re here to help! Thank you, Jessica Pure Enrichment Support
Stopped working after a year
I bought my Pure dehumidifier last July 2024, and now it’s not working anymore. 😭
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Cherry, We’re sorry to hear about the issues you’re having with your PureDry Deluxe Dehumidifier. This is not the experience we want for our customers, and we’d like to help you get it working properly. Please don’t hesitate to reach out to us at (657)275-3737 or by email at help@pureenrichment.com, and our team will assist you in troubleshooting. Your satisfaction is important to us, and we’re here to help resolve this for you! Thank you, Jessica Pure Enrichment Support
I bought two and both died within 4 months!!!
I see a few reviews here that show this product should not be purchased. I also bought one in October 2024 and it stopped working in January 2025. I previously purchased one in the summer of 2024 that died in September of 2024. I thought it was a fluke so I purchased it again. Nope. Not a fluke. It’s a horrible product. Don’t buy it.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi BCBDC, Thank you for sharing your feedback. We’re sorry to hear that your PureDry Deluxe Dehumidifier isn’t working as expected and we’d like to help troubleshoot the issue. Please contact us at (714) 668-0300 or help@pureenrichment.com, and our team will work with you to resolve this. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Support
I bought this less than three months ago and I cannot get it to work. The lights will not come on, even though I have a plugged in
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Richard, Thank you for purchasing our PureDry Deluxe Dehumidifier and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
Very Effective
More effective than I anticipated. A bit noisy on the high levels but seems to work very well. I had a lower cost, non-brand name prior to purchasing this one, and it seems to draw about 20 percent more water from the air in about a 400 sq ft room, as long as it's kept on high. So far, so good.
Recommends this product
Customer review from Pure Enrichment
Don’t recommend
We got this for Christmas 2023 and it stopped working after about 4 months. Plugged in and clean but will not power on.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Cristine, Thank you for purchasing our PureDry Deluxe Dehumidifier and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com