PureRelief® Deluxe Heating Pad 12" x 24"
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Product details
Web ID: 104128291,628 reviews
Tried and True
I bought this to replace the exact same one that I had and loved for years. I unfortunately fried it while traveling using a faulty voltage converter, and I didn't even think about looking for a different one. Definitely a trusted favorite.
Recommends this product
Customer review from Pure Enrichment
Disappointed.
I bought this heating pad a few months ago and everything was going great until I kept getting the bright red flashing light. It would not heat up at all, very disappointed considering this is an expensive heating pad that helps with my cramps.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Lane, We’re so sorry to hear about the trouble with your PureRelief Deluxe Heating Pad. The flashing red light you described may indicate a connection error caused by damage in the coils, and we’d love the chance to help get this resolved. Please reach out to our team at help@pureenrichment.com or give us a call at 714-668-0300 so we can help troubleshoot or find a solution for you. Thank you, Jessica Pure Enrichment Customer Support
Good heating pads.
Hope they last longer than the last set I purchased.
Customer review from Pure Enrichment
Pure Enrichment heating pad failure.
Used this a few times then put away because after every use I had to unplug all pieces to reset it. Sometimes this had to be done several times for the power to work. After putting it away for months I used a much cheaper heating pad, then I attempted to use it again. Nothing but a red blinking high heat light. Complete waste of money.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Star, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief Deluxe Heating Pad and our customer service team will be happy to further address this. This heating pad is backed by Pure Enrichment's industry leading 5-year warranty. Please reach out to our customer support team at (714) 668-0300 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Product replacements
Pure representative was very helpful on the replacement process. I was disappointed that it stopped working after 2 years.
Customer review from Pure Enrichment
LOVE THIS PAD
This XL heating pad is perfect! It has a long cord and 6 heat options. It's also very flexible. I'm very pleased.
Recommends this product
Customer review from Pure Enrichment
Weird heating (warming) pad.
This heating pad is terrible honestly. First, it doesn't get hot. It gets warm. I have it turned all the way up and it's warm. Then it keeps cycling and cooling down. My office is cold, and I have a heating pad to stay warm constantly, not on a rolling schedule. The mechanics of this pad are very odd.... not sure who would want a pad that cools off every 30 seconds... then warms up. I will stick to my other one that stays hot the whole time. It also is not that soft.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Christina, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief Deluxe Heating Pad and our customer service team will be happy to further address this. This heating pad is backed by Pure Enrichment's 5 year industry leading warranty. Please reach out to our customer support team at (714) 668-0300 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Don’t recommend
A couple hours ago it started flashing “F”! I don’t know how to fix it. I definitely recommend buying a different heating pad.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Alison, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad. The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, the PureRelief XL Heating Pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction. Please reach out to our customer support team at (714) 668-0300 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible. We look forward to hearing from you and making this right! Thank you, Jessica Pure Enrichment Support