QuiksilverBig Boys All Time Youth Rashguard

Wrong size!

My transgender son ordered this swim top with the gift card sent by their grandparents for their birthday. They wear a size boys large, so we ordered that. However, when we opened the package that came in the mail, they discovered a size medium got shipped to us instead of large. Upon calling to return the item, it took literally 8 minutes of fiddling around with the Macy's robot to get a real human on the phone. After she answered, she emailed us a UPS label to print and send back to the warehouse, but every time I click print, the phone says "printer is busy" no matter how long I wait. I had to use the extra expense of UPS printing for me... printer out of order at our location, so had to take a 20 minute drive to the next one. Oh, and when I asked for the size that they actually ordered, she told me the top was discontinued, which isn't surprising considering we always buy clearance, but if my kid's size is sold out, it should say that on the item details before adding to the cart. Additionally, the new gift card sent was supposed to arrive in 28 business days, but they needed their new swimming costume before mid-July, which does not seem to be in the cards, so they became upset that they could not pick another similar one before the deadline. Buyer beware: they might unexpectedly send you a size your kid has already outgrown!