Ruby (7 ct. t.w.) and Diamond Accent XO Bracelet in Sterling Silver
Product Details
Web ID: 7476186Disappointing
The bracelet was a gift and arrived with no appeal. Once I cleaned it it did present a bit nicer. There are no diamonds that can be seen with the naked eye. The bracelet itself was very small. It arrived late even though I paid for express shipping. I had purchased it on sale and with a coupon and still felt that it was not worth the money. I gave the receipt to the recipient of it so that they could return it if they were as dissatisfied as I was.
Resolved?
Absolutely beautiful! Stunning! Wife LOVED it. But... The clasp would not stay closed and it fell off her wrist 3 times in 4 hours. Request for assistance from cust-svc meet with, "Did you purchase a protection plan? We can fix it if you buy a protection plan." Final resolution: Returned (at a loss) for partial refund.
Not worth the money
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest in the Certified Ruby and Diamond Accent XO Bracelet. We understand you are not satisfied with your selection. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
Nothing but the best at Macy's
My wife has not removed this bracelet since she received it. Simple yet elegant.