OPTO PC 2 29" Large Check-In Spinner
Product details
Web ID: 10777292Quality and style
The luggage was just the right size and met my expectations.
Recommends this product
Customer review from samsonite.com
No Replacement Wheels Available,,,REALLY?!
Very disappointed after spending hundreds of dollars on a single item of Samsonite luggage and can't get something as simple as a replacement wheel due to them being out of stock?! And to make matters worse; No idea when they will be available! 3 weeks out from a major excursion and now I'm faced with buying more luggage...it probably wont be Samsonite again......sad.
Customer review from samsonite.com
Response from samsonite.com
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Did not last long
South the large Opto and carry on last year for an overseas trip. A year later, the large bag has cracks in two places. Didn't last a year and was really lightly used. Disappointing.
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Used Thrice, could not stand up to airline travel
I relied on the samsonite name, thinking it could stand up to regular airline travel. I bought this suitcase new and used it three times, and now I'm not sure if it can be repaired or safe to use. I've had this suitcase for a little less than a year, it was supposed to replace a suitcase I've used for over 20 years. When I went on my last trip to Florida in July I used that same old suitcase not my new one. What a disappointment.
Customer review from samsonite.com
Response from samsonite.com
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Tool to change code is not in the product.
I bought today an Opto PC 2 and when I try to change the code was impossible to find the tool. Please can you send one to my real address in Argentina: LUIS BELMONTE JUAN MANUEL DE ROSAS 1406 - 4TO. A 2000 ROSARIO REP. ARGENTINA.
Recommends this product
Customer review from samsonite.com
Its not that impressive
For the money I spent I would have hoped it would have been a tougher suitcase. After my first flight from Guam to California the expansion zipper broke and I am not sure how to get it reset. I was hoping that in spending more money I would have received more reliability. I don't think I will stick with this brand in my future purchases.
Customer review from samsonite.com
Not usual quality.
The quality was cheap to me based on previous Samsonite luggage purchase that I have made in the past. Returned and purchased the Samsonite Silhouette 17!
Garbage
I've purchased over 20 pieces of Samsonite luggage during my lifetime, but no more! I'm better off going cheaper and living with lower expectations, rather than spending more and being disappointed over and over again.
Customer review from samsonite.com
Response from samsonite.com
Hello, thank you for your review, we appreciate the feedback.