Uptempo 2-Pc. Hardside Luggage Set, Created for Macy's
Product details
Web ID: 13069519Broken within 3 years
I have only had this set for three years and have only used the 28" spinner a total of 4 times. One of the wheels broke off! I am very disappointed that the wheel broke off and that I don't seem to be able to find a replacement wheel.
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Not great quality
Suitcase handle broke off after a few trips and the suitcase itself looked beat up after one use.
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Cheap, Cheap, Cheap The wheels are bad, the zipper is so bad, and the plastic is weak. Waste of money
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Poor Durability
Broken handle after two trips
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Wheel broke completely off on second use
We typically use the small bag that accompanies this purchase and rarely used the large format version. Upon the second use flying on a domestic flight out of the baggage claim the large bag came out with one entire wheel missing (only screws were visible scraping against the ground as we had to drag the bag across the ground). Would appreciate a replacement or a way to repair the bag
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Didn't last after only two trips
I bought this luggage set thinking I'd have it for years. Unfortunately, this set didn't last after only two trips. The carry on sized luggage got cracked after one trip and the large luggage had a wheel come off of the corner toward the end of our honeymoon two years later. The set only went through two trips. I was looking forward to having a set that would last me 5-10 years or more, or for multiple trips, at this price range. Will not buy Samsonite again.
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Poor quality
The handles on luggage are weak and bend easily. Bent after one use.
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Awesome deal
Great deal for quality luggage set.
Recommends this product