All Night Cooling Pillow, King
Product details
Web ID: 13476013UPS did not deliver
I was not aware this was being shipped UPS or else I would have provided an alternative shipping address. As such, UPS did not deliver my pillow and indicated that they would be “returning to sender”. It has been nearly one month and I have no pillow. When I looked at my account, the return window is closed. Did my pillow go to the giant pillow fort in the sky and is lost or was it returned and the system not updated? Or we have no idea….this inquiring mind would like to know.
comfy.
Nice and comfortable.
Recommends this product
Awesome buy!
These pillows are amazing!
nice
comfortable
Response from Sealy Bedding Product Expert
Hello, thank you for your feedback!
This one was just right
Perfect pillow
Recommends this product
Response from Sealy Bedding Product Expert
Hello, thank you for your feedback!
Not cool
I really had hoped these would work because I’ve purchased great pillows by Sealy in the past, but these were worse than I expected. Not only were they not cool (actually hot) but they’re impossible to get comfortable with. If you lay your head on it, it sinks down and the surrounding area puffs up into your cheeks if face up or your face and back off head off you’re on your side. I’ve had to sleep on the end use my arm to hold the rest down while flipping it every half hour at minimum. I will have to purchase something else now because I haven’t been able to sleep comfortably for a week now, and neither has my spouse.
Response from Sealy Bedding Product Expert
Hello, we are sorry to hear about your experience with this pillow and apologize for the inconvenience. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at Clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Damage
Received my pillow was excited to put new pillow case on and one of the pillow came apart
Response from Sealy Bedding Product Expert
Hello, we are sorry to hear this pillow did not hold up as it should. If you would like a return or replacement, please bring or send the pillow(s) back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051).
Cooling pillow
I sleep so much better with this pillow. Very comfortable and keeps me cool.
Recommends this product
Response from Sealy Bedding Product Expert
Hello, thank you for your feedback!