Posturepedic Silver Pine 14" Medium FX Euro Top Mattress- Queen
Product details
Web ID: 12043945Sleepless nights.
If I could give negative stars I would. I thought I had clicked a medium firm mattress online. Wasnt aware i did not do this until the mattress arrived. this thing had a 3-4 inch topper built in or I would of never purchased it. My neck and back hurt ever since. Im sure there is a medium firm matress under the topper. Im sure its the same mattress firmness of the model w/o a topper that was in the show room that I loved. But this has a huge squishy topper in it that gives zero support. I would of bought the correct mattress at the store but the pushy sales guy wouldnt stop shadowing me asking if I wanted help. I just wanted to shop alone. Not shadowed being pressured to talk. Bluk. Because the purchase total was 50 or 25 less than the free delivery I had to add 125 delivery cost to said mattress. Then the mattress delivery people were an hour later than the window. I contacted customer service (which is very difficult to so btw) complained. They credited only 75 bucks due to the lateness. Omg. The ENTIRE delivery should of been refunded. They were beyond late. Dropped my stuff!!!!! See- They left my mattress on the lift when they brought the free platform (which btw. they then billed me a dollar for so how is that free?) wind blew and my mattress fell off the truck about three feet onto the street. Wasnt happy about that. Then when they got here they were exhausted from the last stop and kept falling on my stairs while bringing the mattress upstairs. By the time it was set up I was just done. Waited to write the review. Doesn’t make sense to return it as to return it you macys charges a percentage of purchase restocking fee and add another 100+ to have them return it. (Collectively that would be about 300-350 in sunk cost fees) That would leave hardly any money to use towards a mattress as this mattress was on a huge sale. So…. I am stuck with this. Guess it goes in the guest room… eventually. I now need to save uo for a new.. new mattress. Ooooh, I am not happy. I doubt I buy another mattress from Macys.
Well worth it!
I absolutely love this mattress! I sleep so well on it, no back pain, no discomfort, just bliss.
EM
Mattress very comfortable.
Recommends this product
Good sleep
It has the right amount of firmness and I sleep much better and it doesn't make me hot.
Recommends this product
Loses support after only one year
Mattress starts caving into the middle after only one year of use! It got so bad I'm getting back pain from sleeping in this.
Very uncomfortable too hard
Very comfortable mattress and The good delivery excellent
Delivery crew Jose & Manuel were outstanding!
This mattress and adjustable frame were such a disappointment; the mattress was so uncomfortable and the frame made a loud noise every time it was raised or lowered. I had to request a return. I’ve purchased mattresses from Macy’s for years, Sealy in particular and they were always very comfortable. This purchase was the exception. I would give the delivery/return team of Jose & Manuel 5 stars. Both times they were very professional and friendly.
