Spring Bloom Soft Euro Pillow Top 14" Mattress - Queen
Product details
Web ID: 1629080711 reviews
Horrible Mattress
I purchased this mattress about 2 or three months ago, a week after purchasing the left top side of the mattress started to be really saggy I contacted macy’s and they scheduled an appointment to see if the mattress meet the standards “quote on quote “ the person who came to see the mattress was form a 3rd party business and he was literally 5 mins and left he said that it will take another 2 weeks for the mattress to be perfect, it’s been 3 months ai called again and because I was on my way home from the hospital, they left I was literally 5 mins from home and they didn’t wanted to wait I told the person to please wait and he just let. Macys is been really good at washing their hands with me trying to get a new replacement mattress and not to mention that my 1 1/2 year old fell of that side of the bed because this mattress was never “perfect “ (I was sitting with her this mattress is the worse.. I’m failing a compact to BBB because no one seems to care.
very unhappy customer
I received this mattress two weeks ago it already start sagging when you sleep on it
Review requested, I haven’t received the product
Customer service very rude with shipping follow up. I called to ask some very typical information such as an update on my delivery and a timeframe. The gentleman told me they’d call a couple days before my delivery, which I’m informed is now February 13th. So I asked if I should expect a call by Sunday. Which is 2 days out. The gentleman then said a few days out. So I said three days before… (my reasoning for asking was because I’m trying to ensure that I’m available to receive the call and the delivery to ensure I don’t miss the appointment), but the guy responded to my question and said please stop. As in stop talking. WOW! So I again said I trrting to clarify the window. ….. to sum this up, get better customer service representatives who are able to answer basic questions without getting an attitude. I’ve waited for over a month for a delivery and the date specified is my mother’s birthday. I’m just trying to make sure I planned correctly. But WOW. Not a great experience.
Like sleeping on clouds!
I have this mattress as a gift for the holidays and the recipient runs home everyday just to lay in it. "This bed makes me feel like I am sleeping on clouds. I love it!"
Recommends this product
Delivery Experience today
Love ….the mattress and base. I’m glad choosing the right one. The delivery is outstanding Macy’s is ***** this time.
Recommends this product
Relax
Sleeps comfortably
no support
This mattress is soft but with no support. Two people can’t sleep together, the mattress go all the way in the middle. I’m not really happy with this purchase. I do not recommend this product.
I know I love it
it looks like a nice mattress I have one long time ago and I wanted another mattress so that's why I came to Macy's to get one Angela Russell
Recommends this product