12" Plush Mattress, Quick Ship, Mattress In A Box- Queen

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Product details

Web ID: 5028322

SensorGel's 12'' Mattresses feature a layer of SensorGEL gel-infused memory foam that creates a cushioned, body conforming surface allowing you to enjoy a more comfortable, restful sleep.

  • Product Features

    • This mattress is delivered in a box; please allow 24-48 hours for mattress to fully decompress.
    • 3'' SensorGEL Gel-Infused Supportive Memory Foam
    • 9'' base high density foam
    • Cold-touch circular-knit fabric cover
    • Exclusive features: Breathable, 3-D border fabric
    • Warranty: 10-year warranty
    • Meets federal fire retardant safety standard
    • Created for Macy's
    • We are here to help! Please call 1-800-BUY-MACY (1-800-289-6229) for additional product information.
    • Quick Ship items are sold online only. They will ship directly from the manufacturer.
    • Please allow your body to adjust to your new sleep set. If you are not satisfied, please contact Macy's Customer Service (1-888-822-6229) within 120 days to schedule a one-time reselection or return. The reselection must be scheduled within 14 days.
    • Furniture & Mattress Delivery, Returns & Services
    • Request warranty information
  • Materials & Care

    • Imported
  • Shipping & Returns

    • This item may not be shipped to P.O.Box, Hawaii, Armed Forces Pacific, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, Palau, American Samoa, Marshall Islands
    • This item is not returnable to stores. Please call 1-800-BUY-MACY (1-800-289-6229) for returns.
    • Direct Ship items cannot be returned to Macy's Furniture Galleries or Macy's stores. Please call 1-800-BUY-MACY (1-800-289-6229) for assistance
    • Please allow your body to adjust to your new sleep set. If you are not satisfied, please contact Macy's Customer Service (1-888-822-6229) within 120 days to schedule a one-time reselection or return. The reselection must be scheduled within 14 days.
    • For complete details, see our Shipping and Returns policies.

Ratings & Reviews

5/5

7 star ratings & reviews

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7 years ago

I love this mattress!!

I always read reviews so after purchasing this mattress I felt compelled to add my input. I am so impressed with this mattress! Am finally getting a good night's sleep after months of being in a "sink hole" with a brand name mattress that I bought five years ago that Consumer Reports highly recommended. I highly recommend this mattress. It's firm but gives just enough to provide needed comfort. It's a joy to get in bed as I know I will get a good night's sleep. Thanks Macy's!!

7 years ago
from San Francisco Bay Area
Incentivized review
What is your age?50-60
What is your gender?Female
How often do you shop at macys.com?Frequently
Your mattress comfort level:Cushion Firm
Received Free ProductYes

Excellent Quality, Heavenly Mattress

I wasn't sure I would like a memory foam mattress, especially one that comes in a box. I have an airbed type bed that I have had for years and really love. But I was interested in getting a bed in a box for our guest room since so many people seem to love these and I couldn't wait to try this plush Sensorgel queen 12" out for myself. When it arrived, it was easy to open the box and take the mattress out of the plastic using the little letter-opener type tool provided so you don’t cut your mattress. It took 2 of us to lift it onto the frame since it was a little heavy for me to do that by myself. I was amazed at how soft the top of it was. I waited a couple of days for the mattress to completely decompress. Our Macy’s Charter Club Damask Stripe sheets (regular, not deep) fit this mattress perfectly. Wow. It is a very superior mattress. At first I thought it was quite soft because you sink into it, which takes some getting used to, but it is actually nice and firm without being too hard underneath. Also, I suffer from migraines and neck pain, and I awoke with no neck pain at all the next morning. My usual jumble of pillows settled just right for me to sleep comfortably. Our guest room is quite cold in the winter and this bed was cozy and warm all night. The only somewhat negative thing I have to say -- and the description does say "approximately" 80" -- is that the length of the mattress ended up about 83" long instead of 80". The width is fine, 60”, just what it is supposed to be. The platform frame and headboard we have for it is flat so the mattress doesn't fit down into it, but otherwise it might not have fit at all. It hangs out over the end about 3 inches. Not a big deal (in fact, sort of a plus) but I put a bench at the end of the bed so guests could sit there without sliding off. Oddly enough, the frame that is sold to go with the bed on Macy’s website is even smaller than the one we have, so guess it's ok if it hangs over a bit. Just something to keep in mind when you buy a frame. All that said, this mattress is very high quality, sturdy and comfortable, and I'm certainly keeping ours around for a long time. Excellent quality as usual from Macy’s!

  • Photo from Janana
8 years ago
Incentivized review
Received Free ProductYes

Firm and comphy

This bed is firm and comphy, I actually had this mattress shipped. When I received the package I didn’t know what it was. Opened the box and very surprised it was the bed, hence the mattress in a box lol. Took about 48 hours for it to finally take form. This mattress is amazing! I know I didn’t it before but it’s comphy and firm. Soooo good on the bones!!!!

8 years ago
Incentivized review
Received Free ProductYes

Best mattress I've ever slept on!

I absolutely love this mattress, it is firm and plush which helps my back. The mattress sets up high and is much better looking than my old one. I look forward to going to bed now. If you're considering buying a mattress I suggest you buy this one. It sleeps heavenly. I love love love it...

8 years ago
What is your age?Over 60
What is your gender?Female
How often do you shop at macys.com?Frequently
Your mattress comfort level:Ultra Plush
Where did you purchase this item?Online

Beautiful and Comfortable

Purchased this mattress with a little hesitancy due to inability to see, touch, etc. I was so fortunate to call my order in and received service from Sharon Brown at Macy's. She was incredible! Great information, detailed and very pleasant. Sharon reassured me about the trial time and ability to return. This mattress will not be returned. It is wonderful! I look forward to going to bed each night. It is almost fun to unpack and watch it take shape like a big loaf of bread. My kitties tried it out immediately and settled into its comfort. No odor to mattress and it is really beautifully constructed.

8 years ago
from Philadelphia
Incentivized review
What is your age?25-29
What is your gender?Female
How often do you shop at macys.com?Frequently
Your mattress comfort level:Ultra Plush
Where did you purchase this item?Online
Received Free ProductYes

Amazing Mattress

I recently received this SensorGel 12" Plush Mattress in a Box. I honestly didn't know what to expect considering it is a mattress in a box! Well, it's great. It's very comfortable and also very nice looking. It has the 3" SensorGel foam on top of the 9" base foam. After the 24-48 hours, it really opened up. I'm surprised it even fit in a box after seeing it open! It's great for me with all of my back, hip and knee pain. It's like sleeping on a cloud but yet there is support. I didn't notice a smell like most other memory foam products do have or it was because I had it in another room while it opened fully. Overall, it's a really great mattress and I'm very happy with it.

  • Photo from LindsayDD
  • Photo from LindsayDD
  • Photo from LindsayDD
  • Photo from LindsayDD
8 years ago
Incentivized review
Received Free ProductYes

Desirable Mattress

I can’t wait to write my review about this mattress. I sleep like a baby due to the softness and comfy feeling while I’m asleep. This doesn’t give me any disturbance and ache in the morning. Love it.