SertaClassic Dorian 12.5" Plush Euro Top Mattress - Queen
Type: Mattress Only
Product details
Web ID: 21498758338 reviewssorted by Newest
Bunching on left side after 6 months
I bought this top replace a 3 year old mattress. Nothing wrong with the mattress just thought this one would be even more comfortable. Not. About the same. I noticed at 4 months the top was looking stretched on the left side. At six months it's noticeable raised and has a lump. its in the area of your back, which is strange, because I'm a side sleeper. Its almost 9 months and I want to return it. My last mattress still looks brand new and doesnt have any wear. I put it in the guest bedroom. Thank goodness.
Response from Macy's
Hi there, thank you for taking the time to review your Serta Classic Dorian 12.5 Plush Euro Top Mattress. Your feedback is valuable to us. We are very sorry to hear about your experience. If your mattress has begun to bunch up and develop lumps, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Supportive comfort
Comfy and supportive mattress
Customer review from Serta
Problem Mattress
I sleep on the left side of the mattress and it is caving in. I turn the mattress 180 degrees and that side is caving in. I purchased on 08/12/2023 and I expected much more padding and structure for this mattress. I need a pro-rated refund or a new firm mattress.
Customer review from Serta
Uneven
Comfy but uneven on the top left side
Customer review from Serta
Mattress
So far seems very comfortable.
Customer review from Serta
Soft and Comfortable
Very comfy mattress! Would highly recommend.
Customer review from Serta
very comfortable
One of the best mattresses I've slept on! Near perfect for the new bed.
Customer review from Serta
Serra twin 10” plush top back and side sleeper hybrid
Checking tomorrow on suitability for Murphy bed use Also use of zippered waterproof sac around mattress
Customer review from Serta