CLOSEOUT! Luxe Brookton 13.5" Plush Mattress Collection
Product details
Web ID: 12593600
This review is from CLOSEOUT Serta LUXE Brookton 13.5 Plush Mattress- KingNot a great mattress
comfy at first, but after 7 months, rotating the mattress, it has indents where we sleep that are not coming out. Called to have it inspected and it's been a nightmare. I do not recommend this mattress.
Amazing!
Just laid on it to test it out and the feeling is incredible. Would recommend for side sleepers.
Customer review from Serta
Mattress
Has a small rip forming at seam not even 2 mknths old
Customer review from Serta
This review is from CLOSEOUT Serta LUXE Brookton 13.5 Plush Mattress- FullDo not like bed
After using this bed for 5 months already I definitely regret buying this product. It feels like you are sinking. This bed has lost its shape. It leans to one side. Definitely don’t recommend people to buy this item.
Response from Serta Team
Hi Carina. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Luxe Brookton is causing you discomfort. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at (800) 289-6229 so they can guide you through a warranty claim. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
Brookton Plush
Restful sleep on the mew mattress
Customer review from Serta
This review is from CLOSEOUT Serta LUXE Brookton 13.5 Plush Mattress- FullPainful
The most awful mattress I have ever slept on! It was absolutely wonderful at first! loved to go to bed because it was so comfortable. But like other reviews, after just a few months it started to sink, I thought that's what memory foam mattresses did because it is my first one, but it kept sinking and then began to sink up top until it began to look like a rollar coaster! I am in so much extreme pain from sleeping on this thing.. I guess 900.00 for a year of use is what you get now.. what a Joke, I will never buy serta again!
Response from Serta Team
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
Sunk in the middle
We have only had it 10 months and it has sunk in the middle so bad my daughter would rather sleep on the couch. Very disappointed.
Customer review from Serta
This review is from CLOSEOUT Serta Luxe Brookton 13.5 Plush Mattress- QueenMattress Review
Mattress caves-in the middle. Very disatisfied
Response from Serta Team
Hi Hernandez. Thank you for reaching out and sharing your experience, we're sorry to hear that your mattress is not providing support throughout the night. Your mattress is backed with a 10-year limited warranty and we encourage you to reach out to Macy's Customer Service Team at (800) 289-6229. Their team can guide you towards opening a claim directly so you can get back to sleeping your best. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!