Perfect Sleeper Blue Lagoon Night 13.5" Medium Mattress Set, Queen
Product details
Web ID: 15870100
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5 Medium Mattress-QueenDoes not hold up
I regret buying this mattress. Twice. I originally took delivery of this mattress on December 21st 2024 after purchasing it on sale on black Friday. My house burned down in the LA fires on January 7th so I only had a few weeks to sleep on it. It seemed comfortable enough. After it was destroyed, I reached out to Macy’s to see if they would do anything to help me replace it since I’d only had it for 2 and a half weeks. Sadly, they said they could not help in any way. No discount offered, not even my original purchase price (the cost was now higher). As I was emotionally exhausted and didn’t have the time or energy to look for a different mattress for my temporary apartment, I re-purchased it. It’s now been 5 months and this mattress has just not held up. The edge is already collapsing on the side I sleep on and it bows in the middle despite full under-support. I really wish I’d gone a different way and will likely have to go through the process of finding a new one already.
Response from Serta Team
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The collapsing of the edge issue that you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Macy's Customer service can be contacted at 1-888-822-6229 and should be able to help start a warranty claim. We hope this helps!
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5 Medium Mattress-QueenHorrible
The worst first night. I am in so much pain this first night from my lower back all the way to my neck. I usually sleep like a baby but I was up all night - in pain. Not comfortable at all. At the same time too tall.
Response from Serta Team
Hi Ally. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Perfect Sleeper Medium mattress is too tall & causing discomfort. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at (800) 289-6229 to see what your return/refund policy entails. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5 Medium Mattress-QueenGreat bedding set!
New queen mattress bought for a guest room. This is nice enough to be used every day. Firm but not hard and nice and thick. Guests may not want to leave1
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5 Medium Mattress-QueenToo small
The smallest queen I ever seen. Quality not good and is more firm than medium. Overall, very disappointed!
Response from Serta Team
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5 Medium Mattress-Queennot comfortable
I Purchased his bed, thinking it would give me support on my shoulders and hips when I sleep, but in fact, the bed is very uncomfortable and hard not as supportive as it says in the description. I wake up in pain, especially in my shoulder and hips. I’m a side sleeper. I am very disappointed. I paid a lot of money and I can’t return it.
Response from Serta Team
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. We recommend ensuring that the bed frame setup is providing appropriate support for the mattress. Additionally if the bed frame is providing enough support, we recommend a firm latex topper to add to the mattress to get a bit more support. We hope this helps!
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5 Medium Mattress-QueenSolid mattress, reasonable price!
I shopped around at Costco, Mattress Firm, and Macy's before finding this bed. It was on sale and included a free adjustable base, so I thought it was a fair price. I'm a stomach/side sleeper and have really been enjoying the bed this first month having it. I was a little nervous about putting it on an adjustable frame bc it's not all foam, but the description says it's compatible with adjustable bases, so time will tell how that goes!
Recommends this product
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5 Medium Mattress-QueenOne of the best ever bought !!!!
Absolutely a very comfortable and supportive mattress. It is also very nicely done with straps for lifting and cushion top for comfort :) Additional factor was the pricing - reduced by almost 50%.
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5 Medium Mattress-Queenwe are getting good night sleeping on this mattress. feels very supportive on my back too.