Perfect Sleeper Blue Lagoon Night 14" Plush Pillow Top Mattress Set, Queen
Product details
Web ID: 15870087Fantastic affordable mattress
This is just as much a review of the mattress as it is for the delivery and our shopping experience. We bought this mattress for our son and my wife and I also need a new mattress. We might pony up for the Aireloom line, but I gotta tell ya, I had a hard time deciding between the comfort level of this plush top mattress compared to the Aireloom mattress. Huge cost difference, but comfort I thought was not too far off. We purchased from the Macys in Northridge, CA and were assisted by Mariano. I highly recommend you ask for him. Extremely knowledgeable, friendly, and isn't pushing for a sale. We will buy from him exclusively going forward. We got the White Glove Delivery and Oscar and Francisco helped with that. Extremely friendly and on time. We had a delivery window of 9:30-11:30 and they were here right at 9:30. All around amazing expereince.
Delivery
The delivery men were excellent with their delivery service. They were extremely pilate, courteous, personable and careful with surrounding items. We would highly recommend their service to others. Thanks, Peggy
Has Perfect Name
The comfort and sleep is intoxicating, I feel less achy and rested.
Recommends this product
Javket
Perfect fit, great quality, good blue color. Good product all around.
New customer
Sales lady was sooo nice and helpful, I had to reopen my charge, she was wonderful Columbia vest is perfect
Fantastic lips
The color is a dusty rose, as stated. Very soft lips even when it dries, lovely and will buy again!
Not bad
I like how much it cinches you in. Pretty comfortable for the most part. Just wish the bottom was either more full coverage or more of a thong for ladies with bigger behinds. It kept riding up and scrunching showing underwear lines in my pants. But other than that it wasn’t bad.
Stinky and gully matress
The worst possible mattress we ever owned. The mattress is ten months old and it has such an awful odor besides the fact the mattress has a lump in the middle and gullies on each side of the mattress. It’s not even a year old. Very disappointed with this mattress. Byer beware!!
Response from Serta Team
Hi Cindy. Thank you for reaching out and sharing your experience, we're sorry to hear that your mattress is not holding up and has an odor! Our mattresses are typically backed with a 10-year limited warranty and Macy's can walk you through a claim. While we understand this may not be ideal, we encourage you to reach out to their Customer Service Team at (800) 289-6229 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!