Perfect Sleeper Cobalt Calm 14" Firm Pillow Top Mattress Set, Queen
Product details
Web ID: 15869967Saggymattress
I purchased my Serta mattress at Macy's and it was delivered on May 27, 2925. We slept on the mattress less than a month and we noticed that it was sagging and not comfortable. I was required to have someone inspect it on June 24, 2025, before I could return the mattress at no cost to me. According to Macy's disclosure customer's may return mattresses within 30 days of purchase and/or 120 days (comfort) guarantee clause. I'm waiting to hear back from Macy's on when the mattress can be picked up by Macy's employees.
Serta perfect sleeper
This is the worst mattress. It has completely broken down and is now swaying and has deep pockets in it It is worse than the one I replaced that was 20+ years old. I would never buy it or recommend it to anyone.
Response from Serta Team
Hi Jimmy. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Perfect Sleeper mattress is not performing as intended. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at 888-822-6229 and they can guide you through a warranty claim. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
This review is from Serta Perfect Sleeper Cobalt Calm 14 Firm Pillow Top Mattress-QueenGood Customer Service and Price
The salesperson at the store and the employees who delivered our mattress provided very good customer service. They were professional and friendly. The price was a great deal too. We are happy with our mattress and sleeping comfortably. Thank you Macy's!
This review is from Serta Perfect Sleeper Cobalt Calm 14 Firm Pillow Top Mattress-QueenComfort
Wow, what a great mattress. Firm and excellent for back support, and pillow top adds comfort.
This review is from Serta Perfect Sleeper Cobalt Calm 14 Firm Pillow Top Mattress-QueenDislike
There is nothing I like about this set up. The height of this mattress is higher than any mattress I’ve owned or slept on in hotels. It’s so firm my husband had to get an extra pillow topper which made the set up even higher. Not even sure if a king sheet will fit this bed. Not a fan. I’ll do better on measuring specs on my next order.
Response from Serta Team
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
This review is from Serta Perfect Sleeper Cobalt Calm 14 Firm Pillow Top Mattress-QueenMs
Love them! Fit great & look great! They go well dressy or casual.
This review is from Serta Perfect Sleeper Cobalt Calm 14 Firm Pillow Top Mattress-QueenLove This Mattress
The mattress is firm, as it should be, but not hard as a rock. I was concerned about it being too stiff but the pillow top makes it perfectly comfortable to sleep on. My husband needs a firm mattress to support his back and I prefer medium support. We’ve had the mattress for about 3 weeks. After the 1st night my back was a bit sore but the 2nd night was great. No pain whatsoever and I feel well rested. I think this one’s a keeper, and for the price we definitely can’t complain.
Recommends this product
This review is from Serta Perfect Sleeper Cobalt Calm 14 Firm Pillow Top Mattress-QueenProvides Firm Comfort Desired
Today marks one week since our mattress arrived. We find this mattress to be comfortable and believe it will provide the relief we're seeking for low back pain.
Recommends this product