[This review was collected as part of a promotion.] My husband and I have trouble settling on a mattress; he prefers a firm, supportive mattress while I prefer a mattress that will support me, but won’t make my joints ache. I am so happy to say that this mattress meets all our needs! It is firm and supportive, but soft enough to be comfortable. I was expecting more of a plush feel to this, so those who prefer an extra-soft bed that cradles the body may want to reconsider. It distributes weight well so neither of us sink in to it, and keeps my husband cool while he sleeps. I am definitely a convert to Serta, thanks to this mattress!