Perfect Sleeper Cozy Escape 15" Plush Pillow Top Mattress Set- King
Product details
Web ID: 12184995Absolutely, awful!! Sagging after less than a year. Wake up with back pain every day. I kept trying to love this mattress, but unfortunately it is one of the worst purchases I have ever made.
Response from Serta Team
Hi Stacey. Thank you for taking the time to review the mattress and provide your feedback. While we're truly sorry to hear about your experience, we appreciate your candor and want to help as best we can.
Since you mentioned that the mattress is showing signs of a sag, we believe this may be a potential warranty issue. Please reach out to Macy's directly to initiate a claim, as Macy's handles all claims directly for its Serta customers.
In the event that Macy's directs you back to the manufacturer, you may file a claim with Serta using the link below:
https://form.typeform.com/to/vhThFinK?typeform-source=secure.helpscout.net
If you have any questions, please feel free to contact our dedicated warranty team via email at customerservice@sertacustomers.com or by phone at 888-557-3782.
We hope this helps. Best, The Serta Team
OMG!!! Perfect!!!
I can’t believe I almost did not purchase this king size mattress set!!! it is the most comfortable bed I have ever slept on. So soft with an amazing pillow top. I bought a 3 inch topper that I am returning - don’t need it!! You will love this mattress. I highly recommend it! I bought a bed frame with it and did the white glove delivery- such a fantastic experience! Red carpet placed down, shoes covered, just wow!!!! Thank you!
Recommends this product
Back Pain Gone!
I love this bed! Not too firm, just right. I would always wake up with sore back like someone had beat me with a bat. I've been sleeping on this Perfect Sleeper now for five nights and my back pain has gone away. I also bought this in a queen size for my guest bedroom. My parents said it was comfy and slept well on it!
Best Matress I've Ever Owned
Serta has made an amazing matress. The Cobalt Coast Plush Pillow Top has improved my sleep exponentially. It is such a soft, comfy feel. I paired it with the Serta Motion Perfect Adjustable Base. The matress is 15" deep and is compatible with any Serta base. The inside of the matress is a coil system encased in a gel foam. The HexCloud gel system is designed to be cool to the touch and stays cool throughout the evening. The matress top is pillow soft and makes me feel relaxed. The matress holds its shape as I don't sink into a spot over the course of the night. It is nice to lay in this bed to watch TV, read a book or converse with my significant other. My quality of sleep has improved so much. Serta hit a home run with this Cobalt Coast matress. Highly recommended.
Recommends this product
Customer review from Serta
It is like sleeping on a cloud so comfortable.
It is like sleeping on a cloud so comfortable. My husband is able to get a full night sleep which has been impossible for years. I do have to use a stool to get in bed but it is worth it for the comfort. I will be recommending this to family and friends who are looking for a new mattress.
Recommends this product
Customer review from Serta
A mattress we can agree upon
My husband and I have trouble settling on a mattress; he prefers a firm, supportive mattress while I prefer a mattress that will support me, but won’t make my joints ache. I am so happy to say that this mattress meets all our needs! It is firm and supportive, but soft enough to be comfortable. I was expecting more of a plush feel to this, so those who prefer an extra-soft bed that cradles the body may want to reconsider. It distributes weight well so neither of us sink in to it, and keeps my husband cool while he sleeps. I am definitely a convert to Serta, thanks to this mattress!
Recommends this product
Customer review from Serta
Nothing Less Than Heaven
This mattress feels like absolute heaven no in between. The comfort I feel at nights and inthe mornings is unmatched. The pillow top is so soft and feels absolutely amazing. The moment you crawl in to bed you feel the difference. It feels amazing for back problems and any arthritis as well. Very comfortable.
Recommends this product
Customer review from Serta
Serta-Fied Luxury Comfort!
Serta!! This has to be the comfiest luxurious mattress I have ever slept on! We needed a new mattress pretty badly and this Serta Perfect Sleeper Cobalt Coast 15 inch pillow top was the true winner. It reminded of sleeping in the clouds and made it incredibly hard to get out of in the morning. Normally you have to wait a few weeks to feel the true comfort but this one was ready from the time it was delivered. Our kids want to sleep with us and ditch their beds haha. Not too soft and not too firm, just right. I love that it has cooling technology because I get really hot at night and it gets uncomfortable, but not with this. The support is amazing as it distributes your weight properly for ideal spine alignment. I cannot repeat enough how great our sleeps have been. Highly recommend if you are needing a new mattress look into this 15 inch pillow top cobalt coast mattress by Serta. Hands down Serta wins the mattress game!
Recommends this product
Customer review from Serta